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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434414668
Report Date: 12/17/2025
Date Signed: 02/12/2026 01:02:12 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/17/2025 and conducted by Evaluator Manel Estoesta
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20251117144911
FACILITY NAME:HERNANDEZ, MARIA DEL PILARFACILITY NUMBER:
434414668
ADMINISTRATOR:HERNANDEZ, MARIA DEL PILARFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(408) 475-6102
CITY:PALO ALTOSTATE: CAZIP CODE:
94306
CAPACITY:14CENSUS: 2DATE:
12/17/2025
UNANNOUNCEDTIME BEGAN:
01:20 PM
MET WITH:Licensee Maria Del Pilar HernandezTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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1. Staff forced a child to sleep for 3 hours.
INVESTIGATION FINDINGS:
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This is an Amended report dated 12/17/25 to remove a confidential name previously included. All other information remains unchanged.

On 12/17/2025 at 1:20 pm, Licensing Program Analysts (LPA) Manel Estoesta and Paulita De La Cruz, conducted a subsequent complaint investigation. LPA met with the Licensee Maria Del Pilar Hernandez and explained the nature of the visit. Present on this home were S1 and S2 living in the home, an infant child and a preschool child. The home operates from, Monday to Friday, 8am to 5 pm.

Finding was delivered during this visit.

LPA Estoesta conducted interviews and observations, and reviewed facility records.

The Reporting Party (RP) alleged the above allegation.
Substantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Loretta Dyson
LICENSING EVALUATOR NAME: Wynn Norona
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/17/2025 and conducted by Evaluator Manel Estoesta
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20251117144911

FACILITY NAME:HERNANDEZ, MARIA DEL PILARFACILITY NUMBER:
434414668
ADMINISTRATOR:HERNANDEZ, MARIA DEL PILARFACILITY TYPE:
810
ADDRESS:3181 BRYANT STREETTELEPHONE:
(408) 475-6102
CITY:PALO ALTOSTATE: CAZIP CODE:
94306
CAPACITY:14CENSUS: 2DATE:
12/17/2025
UNANNOUNCEDTIME BEGAN:
01:20 PM
MET WITH:Licensee Maria Del Pilar HernandezTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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9
2. Staff hit a child with a toy.
INVESTIGATION FINDINGS:
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*AMENDED REPORT: This report was amended for the purpose of removing confidential names.*
On 12/17/2025 at 1:20 pm, Licensing Program Analysts (LPA) Manel Estoesta and Paulita De La Cruz, conducted a subsequent complaint investigation. LPA met with the Licensee Maria Del Pilar Hernandez and explained the nature of the visit. Present on this home were S1, S2, an infant child and a preshcool child. The home operates from, Monday to Friday, 8am to 5 pm.
Finding was delivered during this visit. LPA Estoesta conducted interviews and observations, and reviewed facility records.
The Reporting Party (RP) alleged the above allegation.
Based on the interviews and information obtained throughout the investigation, the allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed UNSUBSTANTIATED. A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted with the Maria Del Pilar Hernandez.
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Jialing Zhu
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 52-CC-20251117144911
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: HERNANDEZ, MARIA DEL PILAR
FACILITY NUMBER: 434414668
VISIT DATE: 12/17/2025
NARRATIVE
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Based on the record review in the facility’s admission agreement, a statement under “rest period” (which means sleep period) stated that “all children will participate in a rest period, and on the LPA’s conducted interview, it confirmed that the children’s were “forced” to only stay in the “napping area” during sleep periods.

The Licensee is in violation of Section 102423 Personal Rights, (4) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including, but not limited to: interference with eating, sleeping or toileting; or withholding shelter, clothing, medication or aids to physical functioning.

The preponderance of evidence standard has been met; therefore, the above allegation is to be SUBSTANTIATED.

LPA Estoesta informed the facility representative that this report dated 12/17/2025 included a Type B Citation as there is a potential risk to the health and safety of children in care.

For Child Care Transparency Website (Licensing Facility Inspection Reports), please follow the links below.

https://cdss.ca.gov/inforesources/community-care-licensing/facility-search-welcome

https://www.ccld.dss.ca.gov/carefacilitysearch/

A notice of site visit was given and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the licensee, Maria Del Pilar Hernandez.

SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Citations on this Visit Report are Under Appeal!

Control Number 52-CC-20251117144911
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: HERNANDEZ, MARIA DEL PILAR
FACILITY NUMBER: 434414668
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/17/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Under Appeal
Type B
12/31/2025
Section Cited
CCR
102423(4)
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Section 102423 Personal Rights, (4) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including, but not limited to: interference with eating, sleeping or toileting; or withholding shelter, clothing, medication or aids to physical functioning....
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Section 102423 Personal Rights, (4) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including, but not limited to: interference with eating, sleeping or toileting; or withholding shelter, clothing, medication or aids to physical functioning....
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This requirement is not met as evidenced by, based on the record review in the facility’s admission agreement, a statement under “rest period” (which means sleep period) stated that “all children will participate in a rest period, and on the LPA’s conducted interview, it confirmed that the children’s were “forced” to only stay in the “napping area” during sleep periods.
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LPA and the Licensee discussed to update the facility’s admission agreement and will provide a copy to LPA. The Licensee will also submit a copy of a written POC to the LPA.

LPA discussed to the facility representative of the department’s Technical Support Program (TSP). TSP is FREE, voluntary, and a non-enforcement service of Community Care Licensing to assist childcare providers experiencing compliance challenges.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4