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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434414668
Report Date: 04/23/2026
Date Signed: 04/23/2026 10:25:02 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/18/2026 and conducted by Evaluator Jialing Zhu
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20260218094630
FACILITY NAME:HERNANDEZ, MARIA DEL PILARFACILITY NUMBER:
434414668
ADMINISTRATOR:HERNANDEZ, MARIA DEL PILARFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(408) 475-6102
CITY:PALO ALTOSTATE: CAZIP CODE:
94306
CAPACITY:14CENSUS: 1DATE:
04/23/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Maria Del Pilar HernandezTIME COMPLETED:
10:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
One (1) allegation: Facility staff is video recording and/or livestreaming daycare children for unclear reasons.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 04/23/2026 at 8:30am, Licensing Program Analysts (LPAs) Jialing “Julianne” Zhu and Christina Uribe conducted an UNANNOUNCED COMPLAINT SITE INSPECTION. LPA met with Licensee Maria Del Pilar Hernandez. The purpose of this inspection is to deliver the findings for the complaint with the above allegation. Present during the inspection were two (2) fingerprint-cleared staff (S1 & S2) and one (1) preschool-aged child.
Throughout the course of the inspection, LPA requested and obtained a copy of the Facility Roster. LPA also conducted interviews with the Licensee, S1, and S2. LPAs toured the facility inside and outside for a health and safety inspection in the on and off limit areas of the home. Today, LPAs inspected the on-limit areas only. Based on LPA’s observations and information obtained throughout the investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
A Notice of Site Visit was given and must remain posted for 30 days. Exit interview was conducted, report was reviewed, and Appeal Rights were provided to Licensee Maria Del Pilar Hernandez.
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Jialing Zhu
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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