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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434415262
Report Date: 06/02/2025
Date Signed: 06/02/2025 11:05:26 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2025 and conducted by Evaluator Morgan Pringle
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250402090905
FACILITY NAME:LOS ALTOS-MOUNTAIN VIEW CHILDREN'S CORNER, INC.FACILITY NUMBER:
434415262
ADMINISTRATOR:MICHELLE FLOYDFACILITY TYPE:
850
ADDRESS:1565 OAK AVENUETELEPHONE:
(650) 948-8950
CITY:LOS ALTOSSTATE: CAZIP CODE:
94024
CAPACITY:60CENSUS: 51DATE:
06/02/2025
UNANNOUNCEDTIME BEGAN:
10:19 AM
MET WITH:Michelle FloydTIME COMPLETED:
11:04 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff handle children roughly
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 6/2/2025 at 10:19am Licensing Program Analyst (LPA) Morgan Pringle met with Director Michelle Floyd to conclude an investigation for a complaint that was received alleging a child's personal rights had been violated. Present during LPAs visit were fifty-one (51) preschool age children, and twelve (12) additional staff members.

During LPA's investigation interviews were conducted and facility files were collected. Based on conflicting evidence collected, LPA determined although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

Exit interview conducted with Director Michelle Floyd and Notice of Site Visit was provided and must be posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Morgan Pringle
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2025 and conducted by Evaluator Morgan Pringle
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250402090905

FACILITY NAME:LOS ALTOS-MOUNTAIN VIEW CHILDREN'S CORNER, INC.FACILITY NUMBER:
434415262
ADMINISTRATOR:MICHELLE FLOYDFACILITY TYPE:
850
ADDRESS:1565 OAK AVENUETELEPHONE:
(650) 948-8950
CITY:LOS ALTOSSTATE: CAZIP CODE:
94024
CAPACITY:55CENSUS: 51DATE:
06/02/2025
UNANNOUNCEDTIME BEGAN:
10:19 AM
MET WITH:Michelle FloydTIME COMPLETED:
11:04 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff yell at children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 6/2/2025 at 10:19am Licensing Program Analyst (LPA) Morgan Pringle met with Director Michelle Floyd to conclude an investigation for a complaint that was received alleging a child's personal rights had been violated. Present during LPAs visit were fifty-one (51) preschool age children, and twelve (12) additional staff members.

During LPA's investigation interviews were conducted and facility files were collected. Based on conflicting evidence collected, LPA determined although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

Exit interview conducted with Director Michelle Floyd and Notice of Site Visit was provided and must be posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Morgan Pringle
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 2