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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434416881
Report Date: 11/07/2024
Date Signed: 11/08/2024 09:08:41 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2024 and conducted by Evaluator Anna Morales
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20240919083426
FACILITY NAME:REACH MONTESSORI PRESCHOOLFACILITY NUMBER:
434416881
ADMINISTRATOR:JIAN DENGFACILITY TYPE:
860
ADDRESS:2490 STORY ROADTELEPHONE:
(408) 272-8888
CITY:SAN JOSESTATE: CAZIP CODE:
95122
CAPACITY:57CENSUS: 12DATE:
11/07/2024
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Jian "Annie" DengTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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1. Staff kept child in soiled clothing.
INVESTIGATION FINDINGS:
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LPA (Licensing Program Analyst)Anna Morales conducted a Subsequent visit to deliver the findings for the above allegation. LPA met with Director Jian "Annie" Deng.
On 9/20/24 and on 9/25/24, LPA's Anna Morales and Shine Yu conducted interviews with staff and children. Director stated that on 9/18/24, a Parent(P-1) notified her that C-1(Child)came home on 9/18/24 with soiled clothing,and on 9/19/24, Parent(P-1) came to the center to observe C-1's(Child)sheet on the cot, and observed a small urine stain. Staff stated that they did not observe the stain nor observe C-1(Child) leave the center with soiled clothing 9/18/24.
Based on the interviews conducted, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on the next page. Licensee/Director was informed that failure to correct the deficiencies may result in civil penalties.
Notice of Site Visit was issued and Informed Director to Post in a visible location and post for 30 days.
Exit interview was conducted with Director Jian "Annie" Deng. Appeal Rights were given.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Anna Morales
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 07-CC-20240919083426
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: REACH MONTESSORI PRESCHOOL
FACILITY NUMBER: 434416881
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/07/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/15/2024
Section Cited
CCR
101223(a)(2)
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101223:Personal Rights(a)(2):(a) The licensee shall ensure that each child is accorded the following(2)To be accorded safe,healthful and comfortable
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Director will submit a plan to ensure that children will not be left in soiled clothing and to submit the plan by the POC date
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accommodations, furnishings and equipment to meet his/her needs: This requirement was not met as evidenced by: Based on the interviews conducted, a child was left in soiled clothing on 9/18/24. This poses a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Anna Morales
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2024 and conducted by Evaluator Anna Morales
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20240919083426

FACILITY NAME:REACH MONTESSORI PRESCHOOLFACILITY NUMBER:
434416881
ADMINISTRATOR:JIAN DENGFACILITY TYPE:
860
ADDRESS:2490 STORY ROADTELEPHONE:
(408) 272-8888
CITY:SAN JOSESTATE: CAZIP CODE:
95122
CAPACITY:57CENSUS: 12DATE:
11/07/2024
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Jian "Annie" DengTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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9
1. Teacher hit child at center
INVESTIGATION FINDINGS:
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LPA(Licensing Program Analyst) Anna Morales conducted an Subsequent Complaint visit to deliver the findings for the above allegation, and was met by Director Jian "Annie" Deng.

On 9/20/24 and on 9/25/24,LPA's Anna Morales and Shine Yu conducted interviews with staff and children. On 10/1/24, LPA Morales condcuted interviews with parents. Staff stated that they have never hit or seen other staff hit any of the children at the center. Children stated that like all of their teachers,enjoy coming to school, and never seen or been hit by any of the teachers.
(LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Anna Morales
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 07-CC-20240919083426
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: REACH MONTESSORI PRESCHOOL
FACILITY NUMBER: 434416881
VISIT DATE: 11/07/2024
NARRATIVE
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The parents stated that they don't have any concerns with how their children are being treated by the staff, and overall they have enjoyed the services their children are receiving.

LPA, also, interviewed a representative from the San Jose Police Department who stated that no criminal charges will occur.

Based on interviews, record reviews, observations and evidence gathered during the investigation process, it is concluded that although the allegations noted on this complaint may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. The allegation is thus UNSUBSTANTIATED.

NOTICE OF SITE VISIT WAS ISSUED AND DIRECTOR WAS INFORMED TO POST THE NOTICE IN A VISIBLE LOCATION OF THE DAY CARE FOR A PERIOD OF 30 DAYS.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Anna Morales
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4