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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434416881
Report Date: 04/04/2025
Date Signed: 04/07/2025 11:44:03 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/05/2024 and conducted by Evaluator Linke Huang
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20240605113033
FACILITY NAME:REACH MONTESSORI PRESCHOOLFACILITY NUMBER:
434416881
ADMINISTRATOR:JIAN DENGFACILITY TYPE:
860
ADDRESS:2490 STORY ROADTELEPHONE:
(408) 272-8888
CITY:SAN JOSESTATE: CAZIP CODE:
95122
CAPACITY:57CENSUS: 18DATE:
04/04/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Jian DengTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Daycare child sustained a fracture while in care
Staff was retaliating against the daycare children
Daycare child sustained unexplained injury while in care
INVESTIGATION FINDINGS:
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On 04/04/2025 at 11:30 AM, Licensing Program Analyst (LPA) Kate Huang conducted an unannounced complaint visit to deliver investigation findings regarding the above allegations. LPA met with director Jian Deng, and explained the purpose of the visit.

LPA toured the facility with the director and observed that there were 4 infants with 1 teacher and 14 preschoolers with 2 teachers present in Classroom 1 and Classroom 2.

The investigation of the above allegations were conducted by the Community Care Licensing Division (CCLD) Investigations Bureau (IB) and LPA Yangcheng Huang.

It was alleged that due to lack of supervision, a child (C1) sustained an fracture while in care, and child (C2) sustained an unexplained injury while in care. It was also alleged that staff are retaliating against these children.

(continue on page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Linke Huang
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20240605113033
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: REACH MONTESSORI PRESCHOOL
FACILITY NUMBER: 434416881
VISIT DATE: 04/04/2025
NARRATIVE
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On 06/11/2024, LPA Yangcheng Huang conducted a 10-day complaint visit at the facility and obtained copies of facility documents. On 07/11/2024, LPA Yangcheng Huang visited the facility again, interviewed staff and obtained pertinent files.

During IB’s investigation, IB reviewed all documents and videos received, including medical records, San Jose Police Department Report, Children’s Roster, Children’s Attendence Sheet, Staff Roster, Preschool Daily Program Schedule, Unusual Incident Injury, two videos from directors of C1 disclosing how C1 was injured. Additionally, IB conducted interviews with the reporting party, the director, teachers, daycare children, and daycare parents.

Based on the interviews and evidence gathered, it was determined that C1 sustained a fracture. However, there is insufficient evidence to conclude that the fracture resulted from staff's lack of supervision or that it even occurred while C1 was in care. Regarding the retaliation allegation, all staff interviewed stated that they did not observe any inadequate treatment, punishment, or mental/physical abuse of children by any staff member, including the director. They also stated that they were not instructed by the director or other staff to treat the children differently. Additionally, based on the staff interviews, there is insufficient evidence to determine that C2's scratch was caused by staff's lack of supervision.



Although the three allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

No deficiencies were cited. Exit interview was conducted, where the report was reviewed and discussed with director, Jian Deng in Mandarin. A NOTICE OF SITE VISIT WAS ISSUED AND MUST REMAIN POSTED FOR 30 DAYS.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Linke Huang
LICENSING EVALUATOR SIGNATURE:

DATE: 04/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2