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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434416977
Report Date: 11/19/2025
Date Signed: 11/19/2025 04:26:28 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/10/2025 and conducted by Evaluator Jaime Gonzales
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20251010135301
FACILITY NAME:I GROW LEARNING ACADEMYFACILITY NUMBER:
434416977
ADMINISTRATOR:SVITLANA BUTENKOFACILITY TYPE:
850
ADDRESS:1063 FEWTRELL DRIVETELEPHONE:
(650) 224-6693
CITY:CAMPBELLSTATE: CAZIP CODE:
95008
CAPACITY:55CENSUS: 42DATE:
11/19/2025
UNANNOUNCEDTIME BEGAN:
02:35 PM
MET WITH:Svetlana UmanskyTIME COMPLETED:
04:35 PM
ALLEGATION(S):
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Licensee does not ensure there is a director on the premises during hours of operation.
INVESTIGATION FINDINGS:
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Licensing Program Analyst(LPA) Jaime Gonzales conducted an unannounced complaint investigation. LPA met with Site Director/Owner Svetlana Umansky to discussed the complaint allegation. LPA toured the indoor area of the facility with Site Director/Owner. Four seasons room had 13 preschoolers, three staff and one volunteer. Forest room had 15 preschoolers and three staff. Ocean room had 14 preschoolers and two staff.

The Department received a complaint alleging Licensee does not ensure there is a director on the premises during hours of operation. Based on staff interviews and records. The facility is open from 8:00AM-6:00PM. Director/Owner Svetlana Umansky was away from the facility from 09/18/2025-10/15/2025. S(1) was not present on 09/24/25-09/26/25, 09/29/25,09/30/25 and 10/13/25. S(2) acting director worked from 8:45AM-2:45PM on 09/24/25-09/26/25, 09/29/25,09/30/25 and from 8:45AM-2PM on 10/13/25. Leaving the facility without a director during the reamining hours of operation.

The Department found that the preponderance of evidence standard has been met based on the evidence gathered and therefore the above allegation is found to be SUBSTANTIATED.

Continued on next page...


Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deanna Villagrana
LICENSING EVALUATOR NAME: Jaime Gonzales
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 07-CC-20251010135301
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: I GROW LEARNING ACADEMY
FACILITY NUMBER: 434416977
VISIT DATE: 11/19/2025
NARRATIVE
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Type B deficiency was cited today as a result of the complaint investigation and is noted on the attached page LIC 9099-D.

Exit interview was conducted and report was reviewed with Site Director/ Owner Svetlana Umansky. Appeal Rights were given.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST REMAIN POSTED FOR 30 CONSECUTIVE DAYS.
SUPERVISORS NAME: Deanna Villagrana
LICENSING EVALUATOR NAME: Jaime Gonzales
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 07-CC-20251010135301
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: I GROW LEARNING ACADEMY
FACILITY NUMBER: 434416977
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/19/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/19/2025
Section Cited
CCR
101215.1(d)
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Child Care Center Directors Qualifications and Duties
(d) The child care center director, or the substitute director as specified in (f) below, shall be on the premises during the hours the center is in operation.
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Director/Owner will send a plan to licensing regarding how she will ensure there is a Director on the premises during operating hours 8:00AM-6:00PM by due date: 12/03/25
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This requirement was not met as evidenced by:
Based on staff interviews and records. The facility is open from 8:00AM-6:00PM. Director/Owner Svetlana Umansky was away from the facility from 09/18/2025-10/15/2025. S(1) was not present on 09/24/25-09/26/25, 09/29/25,09/30/25 and 10/13/25. S(2) acting director worked from 8:45AM, 8:45AM-2:45PM on 09/24/25-09/26/25, 09/29/25,09/30/25 and from 8:45AM-2PM on 10/13/25. Leaving the facility without a director during the reamining hours of operation.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deanna Villagrana
LICENSING EVALUATOR NAME: Jaime Gonzales
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3