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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434417164
Report Date: 10/18/2024
Date Signed: 10/18/2024 02:35:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/27/2024 and conducted by Evaluator Liridon Fici
COMPLAINT CONTROL NUMBER: 07-CC-20240827092705
FACILITY NAME:HAPPY HEARTS PRESCHOOLFACILITY NUMBER:
434417164
ADMINISTRATOR:ELIZABETH HOIBERGFACILITY TYPE:
860
ADDRESS:8985 MONTEREY ROADTELEPHONE:
(612) 747-7181
CITY:GILROYSTATE: CAZIP CODE:
95020
CAPACITY:116CENSUS: 17DATE:
10/18/2024
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Nikitha, KandukuriTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Staff pulled a daycare child by their hair.
INVESTIGATION FINDINGS:
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On 10/18/2024, at 1:30 PM, Licensing Program Analyst (LPA) Liridon Fici-Doni, arrived unannounced to conduct a subsequent complaint investigation visit. LPA met and was greeted by Nikitha, Kandukuri, Licensee and informed her about today’s inspection.

During the course of the investigation, LPA interviewed four (4) staff, three (3) children and obtained the following documents: Personnel report (Lic500), and children’s roster.

It was alleged that; Staff pulled a daycare child by their hair. Based on interviews conducted with four (4) staff members and three (3) children, it was stated that staff are caring for children and staff will redirect a child if a child needs to be redirected...


Continue on Lic9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:

DATE: 10/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20240827092705
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: HAPPY HEARTS PRESCHOOL
FACILITY NUMBER: 434417164
VISIT DATE: 10/18/2024
NARRATIVE
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Staff stated they will give water, allow the child to watch TV, or speak to the child eye level. S1 stated the staff would do sing along with all the kids which is another way to redirect children. 4 out of 4 staff stated they have not witnessed nor pulled another child by their hair; staff mentioned to LPA that children have personal rights that are not violated, and children are not forced to do something they do not want to do. 3 out of 3 children stated they like school and like their teachers.

Based on interviews and evidence gathered during the course of the investigation, it is concluded that although the allegations noted on this complaint may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. The allegation is UNSUBSTANTIATED.

A Notice of Site Visit was given and must remain posted for 30 days.

Exit interview conducted with Licensee, and a copy of this report reviewed and provided.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:

DATE: 10/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2024
LIC9099 (FAS) - (06/04)
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