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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434417164
Report Date: 01/29/2025
Date Signed: 01/29/2025 02:28:07 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/01/2024 and conducted by Evaluator Liridon Fici
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20241101095431
FACILITY NAME:HAPPY HEARTS PRESCHOOLFACILITY NUMBER:
434417164
ADMINISTRATOR:ELIZABETH HOIBERGFACILITY TYPE:
860
ADDRESS:8985 MONTEREY ROADTELEPHONE:
(612) 747-7181
CITY:GILROYSTATE: CAZIP CODE:
95020
CAPACITY:116CENSUS: 22DATE:
01/29/2025
UNANNOUNCEDTIME BEGAN:
01:58 PM
MET WITH:Nikitha, KandukuriTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Facility staff hit day care child.
INVESTIGATION FINDINGS:
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On 1/29/2025, at 1:58PM, Licensing Program Analyst (LPA) Liridon Fici-Doni, arrived unannounced to conduct a complaint investigation, and to deliver report finding on the above allegation. LPA met and was greeted by Nikitha, Kandukuri, owner and informed her about today’s investigation.

During the course of the investigation, LPA interviewed four (4) staff, two (2) children, three (3) parents, and the therapist and obtained the following documents: Preschool staff roster, Preschool children’s roster, and Children’s sign in/out sheets (August and September 2024).

It was alleged that, facility staff hit day care child. Based on interviews conducted with the reporting party (RP), staff, therapist, and parents, it was stated by 4 out of 4 staff who were interviewed that they have not seen nor hit another child in care...

Contiunue on Lic9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20241101095431
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: HAPPY HEARTS PRESCHOOL
FACILITY NUMBER: 434417164
VISIT DATE: 01/29/2025
NARRATIVE
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LPA interviewed RP, and reviewed video evidence provided. Three (3) out of 3 parents interviewed stated there were no issues with staff hitting children in care. LPA attempted to interview children, but children did not provide statements.

Based on interviews, record reviews, and evidence gathered during the course of the investigation, it is concluded that although the allegation noted on this complaint may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. The allegation is UNSUBSTANTIATED.

A Notice of Site Visit was given and must remain posted for 30 days.

Exit interview conducted with owner, and a copy of this report reviewed and provided.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2