434417164-4-17-2025-07-CC-GKUN-DGB2RJ-20250502173736

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 434417164
Report Date: 04/17/2025
Date Signed: 04/17/2025 12:14:24 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/07/2025 and conducted by Evaluator Liridon Fici

PUBLIC

COMPLAINT CONTROL NUMBER: 07-CC-20250307145510

FACILITY NAME:	HAPPY HEARTS PRESCHOOL		FACILITY NUMBER:	434417164
ADMINISTRATOR:	ANA CORIA AVILA		FACILITY TYPE:	860
ADDRESS:	8985 MONTEREY ROAD		TELEPHONE:	(408) 847-8494
CITY:	GILROY	STATE: CA	ZIP CODE:	95020
CAPACITY:	116	CENSUS: 15	DATE:	04/17/2025
		UNANNOUNCED	TIME BEGAN:	09:10 AM
MET WITH:	Nikitha, Kandukuri		TIME COMPLETED:	12:13 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff do not ensure dishes used by children are clean and sanitary.
Staff do not ensure the kitchen area is clean and sanitary.
Staff do not ensure the daycare center is free of insects.
Staff retaliate against daycare children whose parents file complaints.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Liridon Fici- Doni arrived unannounced to conduct a complaint investigation, and to deliver complaint findings on the above allegations. LPA met and was greeted by Director, ANA CORIA AVILA and informed her the reason for inspection. Shortly after, at 9:34AM, Licensee arrived and met with LPA. Upon entry, present were ten (10) children with three (3) teachers in playful pandas, and five (5) children with one (1) teacher in busy bees class.

During the course of the investigation, LPA toured the center, conducted interviews with four (4) staff, parents, and obtained copies the following documents: Staff roster with contact information, and children’s roster with contact information.

Page 1 of 2.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:	DATE: 04/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 07-CC-20250307145510

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: HAPPY HEARTS PRESCHOOL	FACILITY NUMBER: 434417164
	VISIT DATE: 04/17/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

It was alleged that, Staff do not ensure dishes used by children are clean and sanitary, staff do not ensure the kitchen area is clean and sanitary, and staff do not ensure the daycare center is free of insects. Based on observation and interviews conducted with staff, LPA was informed that dishes the children use are washed daily by staff. In some cases, staff will leave cups in hot water that have milk in them to remove the smell and to clean better. Based on LPA’s unannounced visits on 3/13/2025, 4/2/2025, and 4/17/2025, LPA observed children’s dishes free from black mold, food stains, and odder. LPA looked though the entire kitchen, storage area, closets, drawers, cabinets, stove, freezer, and refrigerator and did not see any live or dead cockroaches. LPA also looked under the stove, cabinets, freezer, and refrigerator and did not observe any live or dead insects. LPA toured the bathroom and infants room near the kitchen and did not observe any cockroaches present. The center is insect free and does not smell bad in the center.

It was alleged that, Staff retaliate against daycare children whose parents file complaints. Based on interviews conducted with staff, and parents, LPA was informed that staff have not retaliated against children, or their parents enrolled in the center nor witnessed anything like this. Staff 1 (S1) stated other staff might speak about the complaint to other co-workers, however, retaliation against children and parents have not been witnessed nor heard about. LPA was informed by all parents interviewed that they do not have any concerns regarding retaliation of children nor parents occurring at the center; parents informed LPA that their child likes it at Happy Hearts and does not have any issues with the care being provided.

Based on interviews, and evidence gathered during the course of the investigation, it is concluded that although the allegations noted on this complaint may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. The above allegations are UNSUBSTANTIATED.

A notice of site visit has been issued and must remain posted for 30 days.

Exit interview conducted with License, and report was reviewed and provided.

Page 2 of 2.

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:	DATE: 04/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 4