<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434417164
Report Date: 04/17/2025
Date Signed: 04/17/2025 12:25:18 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2025 and conducted by Evaluator Liridon Fici
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250324153100
FACILITY NAME:HAPPY HEARTS PRESCHOOLFACILITY NUMBER:
434417164
ADMINISTRATOR:ANA CORIA AVILAFACILITY TYPE:
860
ADDRESS:8985 MONTEREY ROADTELEPHONE:
(408) 847-8494
CITY:GILROYSTATE: CAZIP CODE:
95020
CAPACITY:116CENSUS: 15DATE:
04/17/2025
UNANNOUNCEDTIME BEGAN:
12:14 PM
MET WITH:Nikitha, KandukuriTIME COMPLETED:
12:35 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff ridiculed/taunted child in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Liridon Fici- Doni arrived unannounced to conduct a complaint investigation, and to deliver complaint findings on the above allegation. LPA met and was greeted by Director, ANA CORIA AVILA and informed her the reason for inspection. Shortly after, at 9:34AM, Licensee arrived and met with LPA.

During the course of the investigation, LPA and Licensing Program Manager (LPM), Kuizon, Gladys, conducted interviews with six (6) staff, five (5) children and obtained copies the following documents: Staff roster with contact information, children’s roster with contact information.



Page 1 of 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20250324153100
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: HAPPY HEARTS PRESCHOOL
FACILITY NUMBER: 434417164
VISIT DATE: 04/17/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
It was alleged that, Facility staff ridiculed/taunted child in care. Based on interviews conducted with staff and children, LPA was informed that staff do not use the vacuum because staff will sweep and mop because there is no janitor; LPA was also informed that the vacuum does not work. Staff mentioned to LPA that the center will use a carpet shampooer after all children are signed out for the day. Staff 1 (S1) stated in July 2024, was the last time she used the carpet shampooer. During interviews with children, the children informed LPA that they have not seen a vacuum being used at the center. LPA toured the center and observed a grey vacuum inside a bin buried beneath other items located in the laundry room.

Based on interviews, and observation, and evidence gathered during the course of the investigation, it is concluded that although the allegation noted on this complaint may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. The above allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted with Licensee, and this report reviewed and provided.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2