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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434417164
Report Date: 06/05/2025
Date Signed: 06/05/2025 11:25:29 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/13/2025 and conducted by Evaluator Liridon Fici
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250313150149
FACILITY NAME:HAPPY HEARTS PRESCHOOLFACILITY NUMBER:
434417164
ADMINISTRATOR:ANA CORIA AVILAFACILITY TYPE:
860
ADDRESS:8985 MONTEREY ROADTELEPHONE:
(408) 847-8494
CITY:GILROYSTATE: CAZIP CODE:
95020
CAPACITY:116CENSUS: 38DATE:
06/05/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Nikitha, KandukuriTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Child sustained unexplained bruises while in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Liridon Fici- Doni arrived unannounced to conduct a complaint investigation. LPA met with Licensee, Nikitha, Kandukuri and explained the reason for the inspection. During today's inspection, there were 7 infants with two (2) teachers, and 31 preschool children with three (3) teachers and one (1) aide present.

During the course of the investigation, LPA conducted interviewed with staff, reporting party (RP), parents and former staff and obtained copies the following documents: Staff roster with contact information, children’s roster with contact information, and former staff contact information.



Page 1 of 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20250313150149
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: HAPPY HEARTS PRESCHOOL
FACILITY NUMBER: 434417164
VISIT DATE: 06/05/2025
NARRATIVE
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It was alleged that, Child sustained unexplained bruises while in care. Based on interviews conducted with reporting party (RP), staff, former staff, and parents, four (4) out of 4 staff stated they did not observe any bruises on Child 1 (C1) while in care. Staff 1 (S1) informed LPA C1 was placed in the Busy Bee’s 2 class while Staff 4 (S4) was teaching the class; S4 informed LPA she did not observe any bruises on C1. Staff stated C1’s parent did not inform staff about any bruises. 4 out of six (6) parents stated staff informed parents about injuries and bruises that their child gets while in care; parents also mentioned there are no concerns with the overall care being provided to their child at the center.

Based on interviews, observations, and evidence gathered during the course of the investigation, it is concluded that although the allegation noted on this complaint may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. The allegation is UNSUBSTANTIATED.

A notice of site visit has been issued and must remain posted for 30 days.

Exit interview conducted with Licensee, and report was reviewed and provided along with appeal rights.













Page 2 of 2.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2