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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434417164
Report Date: 06/05/2025
Date Signed: 06/25/2025 11:38:45 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/18/2025 and conducted by Evaluator Liridon Fici
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250418115036
FACILITY NAME:HAPPY HEARTS PRESCHOOLFACILITY NUMBER:
434417164
ADMINISTRATOR:ANA CORIA AVILAFACILITY TYPE:
860
ADDRESS:8985 MONTEREY ROADTELEPHONE:
(408) 847-8494
CITY:GILROYSTATE: CAZIP CODE:
95020
CAPACITY:116CENSUS: 38DATE:
06/05/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Nikitha, KandukuriTIME COMPLETED:
03:10 PM
ALLEGATION(S):
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Unqualified staff are supervising children alone.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Liridon Fici- Doni arrived unannounced to conduct a complaint investigation, and was greeted Licensee, Nikitha, Kandukuri and informed her the reason for inspection. During today's inspection, there were 7 infants with two (2) teachers, and 31 preschool children with three (3) teachers and one (1) aide present.

During the course of the investigation, LPA conducted file review and interviewed staff and parents and obtained the following documents: Staff roster/schedule, Children’s roster/attendance sheet per class, Children’s roster with contact information, activity schedule, parent handbook, and admissions agreement.


Page 1 of 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 07-CC-20250418115036
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: HAPPY HEARTS PRESCHOOL
FACILITY NUMBER: 434417164
VISIT DATE: 06/05/2025
NARRATIVE
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It was alleged that Unqualified staff are supervising children alone. Based on interviews conducted with staff and parents, four (4) out of 4 staff stated children are not left alone with staff who do not have the 12 required units completed. Staff 1 (S1) noted that all staff must have 12 units to care for any child alone. S1 also mentioned that the number of staff in a classroom depends on the number of children present in the preschool.

Based on interviews, and evidence gathered during the course of the investigation, it is concluded that although the allegation noted on this complaint may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. The allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted with Licensee, and this report reviewed and provided along with appeal rights.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4