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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434417234
Report Date: 03/27/2026
Date Signed: 03/27/2026 03:33:33 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2026 and conducted by Evaluator Mandeep Kaur
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20260325143152
FACILITY NAME:ACTION DAY SCHOOLSFACILITY NUMBER:
434417234
ADMINISTRATOR:RENEE TORRESFACILITY TYPE:
860
ADDRESS:801 HIBISCUS LANETELEPHONE:
(408) 244-1968
CITY:SAN JOSESTATE: CAZIP CODE:
95117
CAPACITY:339CENSUS: 62DATE:
03/27/2026
UNANNOUNCEDTIME BEGAN:
08:49 AM
MET WITH:Renne TorresTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Staff are commingling children.
INVESTIGATION FINDINGS:
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On 03/27/2026, Licensing Program Analyst (LPA) Mandeep Kaur conducted an unannounced complaint investigation. LPA met with Director, Renne Torres and explained the reason of the today's investigation. During today's investigation, LPA conducted observations, interviewed Director, reviewed records and evidence gathered. LPA verified the infant/Toddler units for one staff(S1).

Based on interviews, records review and evidence gathered, during the month of March 2026, infants(C1, C2, C3, C4 & C5) were moved from infant Room 4 to Preschool age Room 7 during multiple occassions. Director self-admitted that infants are moved from infant Room 4 to Preschool age Room 7 for observations of the Preschool age Room 7 sometimes from 45 minutes to about 2 hours of a given day unless infants are taking a nap in the Room 7. Based on LPAs observations, record reviews, and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.
**continue on next page**
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mireya Flores
LICENSING EVALUATOR NAME: Mandeep Kaur
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 07-CC-20260325143152
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: ACTION DAY SCHOOLS
FACILITY NUMBER: 434417234
VISIT DATE: 03/27/2026
NARRATIVE
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During today's investigation, Type B deficiency is issued on attached-9099D. Appeal rights were provided.

Exit interview conducted and report was reviewed with Director, Renee Torres and Assistant Director, Shirin Malektojar.

A notice of site visit has been issued and must remain posted for 30 days.
SUPERVISORS NAME: Mireya Flores
LICENSING EVALUATOR NAME: Mandeep Kaur
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 07-CC-20260325143152
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: ACTION DAY SCHOOLS
FACILITY NUMBER: 434417234
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/27/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/10/2026
Section Cited
CCR
101438.3(b)
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Indoor Activity Space for Infants: (b) Indoor activity space for infants shall be physically separate from space used by children in the child care center and school-age child care center components.

This requirement was not met as evidenced by:
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By plan of correction due date, 04/10/2026, Licensee will submit the written statement of understanding of the Title 22 required regulations: indoor activity space for infants that staff can not commingle infants with preschool age children in care and explaining the future plan of keeping the infants and preschool age children separately for the indoor and outdoor activities.
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Based on interviews, records reviews and evidence gathered, during the month of March 2026, multiple infants(C1,C2,C3, C4 &C5) were moved to the preschool age Room 7 on mupltiple occassions. Director self-admitted that sometimes infants from Room 4 are moved to Preschool age Room 7 from 45 minutes to 2 hours unless infants are taking a nap in the Room 7. Director was advised that on multiple occassions, multiple infants have spend more than 2 hours in a Preschool age Room 7 in the month of March 2026, which poses a potential Health, Safety, or Personal Rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mireya Flores
LICENSING EVALUATOR NAME: Mandeep Kaur
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3