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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 435202780
Report Date: 12/19/2024
Date Signed: 12/19/2024 03:24:31 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/12/2023 and conducted by Evaluator Grace Donato
PUBLIC
COMPLAINT CONTROL NUMBER: 26-AS-20231012081055
FACILITY NAME:SONNET HILLFACILITY NUMBER:
435202780
ADMINISTRATOR:JASMINE LATUFACILITY TYPE:
740
ADDRESS:429 MERIDIAN AVETELEPHONE:
(408) 731-0019
CITY:SAN JOSESTATE: CAZIP CODE:
95126
CAPACITY:80CENSUS: 43DATE:
12/19/2024
UNANNOUNCEDTIME BEGAN:
09:32 AM
MET WITH:Jasmine LatuTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Facility staff left a resident outside for an extended amount of time.
INVESTIGATION FINDINGS:
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On 12/19/2024, LPA Grace Donato conducted an unannounced complaint investigation visit. LPA met with Executive Director Jasmine Latu and LPA explained the purpose of the visit.

Regarding the allegation of facility staff left a resident outside for an extended amount of time, Reporting party (RP) stated that when he/she arrived at about 3 PM and found resident (R1) outside in the sun slightly unresponsive. RP stated that a staff member (S8) disclosed that R1 was outside on the second-floor porch a little after lunch about 12:30 PM. RP reported that staff came and brought R1 inside to attend to him/her and provided water and medical attention by staff. Additional information was provided by S8 stating that R1 was left outside in the sun from 1pm-3pm due to staff neglect. S8 was unable to provide exact date.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jackie Jin
LICENSING EVALUATOR NAME: Grace Donato
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 26-AS-20231012081055
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
FACILITY NAME: SONNET HILL
FACILITY NUMBER: 435202780
VISIT DATE: 12/19/2024
NARRATIVE
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LPA Dolores interviewed eight staff members. S1 mentioned that R1s favorite thing to do is to go in the balcony and sit in the sun. R1 gets cold easily and likes to sit out in the sun. When RP came to visit around 1pm, he/she came and asked where R1 was. They found out R1 was out in the sun for 1 hour and 20 minutes, approximately. Staff member S2 mentioned that they're only supposed to let R1 sit under the sun for 8 - 10 minutes maximum. S4 said that they don’t put R1 outside for more than 15 minutes. S3 shared that he/she doesn’t remember how hot it was but knows it was a hot sunny day. S3 doesn’t know how long R1 was left outside for. From what it looks like, it looked like R1 was outside for an hour. When R1 goes out there he/she is not supposed to be out there for more than one hour. That day no one noticed R1 because he/she was sitting in the rocking chair facing east [next to a pillar] and next to the railing. S6 shared another staff S8 found R1 outside. It was 71 degrees that day and R1 was outside for 45 minutes. S7 stated that usually the direction for R1 to be outside in the sun is about 15 – 20 minutes. The residents sit out in the balcony where you see them. R1 can be under the sun for 15-20 minutes, then they move R1 towards the window where there is more shade.

Based on observation, during LPA Dolores’ visit to the facility, the balcony has shade above but parts of the balcony was sunny. LPA observed the area where R1 was found sitting on the balcony, was sunny around 11:00am. Based on the temperature of LPAs apple watch it was 71 – 72 degrees outside. LPA sat under the sun for about 5 minutes and felt very warm and uncomfortable. LPA decided to move to a shaded area.

Based on records review, according to WeatherUnderground.com archived records, the recorded temperature on the date of the incident, 10/11/2023 was 73 degF from 11:53am to 3:00pm.

Based on interviews and observations, there is preponderance of evidence to prove the alleged violations did occur; therefore, the allegation is SUBSTANTIATED.

Deficiencies were cited as per California Code of Regulations Title 22. See LIC9099-D for more information.

This report was reviewed a copy of the reports and appeal rights were provided.

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SUPERVISORS NAME: Jackie Jin
LICENSING EVALUATOR NAME: Grace Donato
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 26-AS-20231012081055
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

FACILITY NAME: SONNET HILL
FACILITY NUMBER: 435202780
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/19/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/19/2024
Section Cited
CCR
87468.1(a)(2)
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87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment.
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Licensee has already corrected this deficiency by updating the needs and services plan of the R1 refelecting minimal sun exposure during the day. Licensee has also advised and reminded staff to be aware of R1s whearabouts inside the facility.
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This was not met as evidenced by, based in interviews & records review, R1 was left outside the balcony of the facility for a long period of time exposing R1 to high temperatures, which poses an immediate health, safety, or personal rights risk to clients in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jackie Jin
LICENSING EVALUATOR NAME: Grace Donato
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
LIC9099 (FAS) - (06/04)
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