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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 435202780
Report Date: 03/05/2026
Date Signed: 03/05/2026 12:47:47 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/27/2026 and conducted by Evaluator Marcela Yanez
COMPLAINT CONTROL NUMBER: 26-AS-20260227133546
FACILITY NAME:SONNET HILLFACILITY NUMBER:
435202780
ADMINISTRATOR:LATU, JASMINEFACILITY TYPE:
740
ADDRESS:429 MERIDIAN AVETELEPHONE:
(408) 731-0019
CITY:SAN JOSESTATE: CAZIP CODE:
95126
CAPACITY:80CENSUS: DATE:
03/05/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Jasmine LatuTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Licensee does not ensure facility is kept free of pests
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Marcela Yanez conducted an unannounced complaint investigation visit. LPA announced the purpose of the visit and met with Jasmine Latu, Administrator (ADM).

On 02/27/26 the department recieved a complaint with the above allegation.

During visit LPA toured 9 random rooms and interviewed 7 staff including ADM and 8 residents. LPA reviewed 3 resident files including but not limited to physicians report, appraisal needs and services. LPA obtained Exterminator inspection report and observation notes. LPA toured room #s on second floor 210, 211, 212, 213, 214, 217 and 219. LPA toured rooms on third floor, 301, 308 LPA did not see any bed bugs in the rooms randomly inspected. LPA and staff inspected the residents bedding and did not observe any bed bugs.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christine Kabariti
LICENSING EVALUATOR NAME: Marcela Yanez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 26-AS-20260227133546
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
FACILITY NAME: SONNET HILL
FACILITY NUMBER: 435202780
VISIT DATE: 03/05/2026
NARRATIVE
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4 out of 5 staff stated he/she has not observed any bed bugs, cockroaches or ants in the facility. 3 out of 5 staff stated they give residents showers, change sheets and bedding, and provide care to residents with
ADL's. 1 out of 5 staff stated they observed a bug and reported it to Residential Care Coordinator (RCC). 4 out 5 staff stated they would report if they observed any bed bugs in residents rooms to RCC.

7 out of 8 residents stated they have not observed any bed bugs, cockroaches or ants in their rooms. 1 out of 8 stated he/she has seen a bug but was unable to determine what kind of bug it was. 1 resident stated he/she saw ants but that was when he/she first moved in and the facility promptly took care of the ants and has not seen them since.

ADM stated he/she had the facility sprayed by a third party agency for treatment of selected areas and outside of facility for pests. The exterminator report receipt dated 02/11/26 stated the following rooms were inspected 206, 217 and 219. The facility room 210, and 217 is currently unoccupied. The exterminator report stated the selected rooms were inspected and there was no activity of any pests observed.

The department has completed its investigation.

Based on interviews, the Department has determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies were cited during today's visit based on California Code of Regulations Title 22. An exit interview was conducted with Administrator Jasmine Latu and a copy of the report was provided.
SUPERVISORS NAME: Christine Kabariti
LICENSING EVALUATOR NAME: Marcela Yanez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026
LIC9099 (FAS) - (06/04)
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