435202897-4-23-2026-26-AS-RMAO-DTFP2R-20260424105621

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 435202897
Report Date: 04/22/2026
Date Signed: 04/23/2026 12:38:19 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/18/2025 and conducted by Evaluator Maria Partoza

COMPLAINT CONTROL NUMBER: 26-AS-20251218135439

FACILITY NAME:	FAMILY FEELS RESIDENTIAL CARE		FACILITY NUMBER:	435202897
ADMINISTRATOR:	SHIH, YIWEN		FACILITY TYPE:	740
ADDRESS:	781 TERRAZO DR		TELEPHONE:	(408) 300-1757
CITY:	SAN JOSE	STATE: CA	ZIP CODE:	95123
CAPACITY:	6	CENSUS: 4	DATE:	04/22/2026
		UNANNOUNCED	TIME BEGAN:	04:30 PM
MET WITH:	Philipp Perez		TIME COMPLETED:	05:30 PM

ALLEGATION(S):

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Staff did not ensure that facility was free of illegal drugs.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Maria (Mita) Partoza, conducted an unannounced visit to deliver the findings of the complaint investigation with the above allegation and met with administrator Philipp Perez.

On 12/18/2025, the Department received the complaint that staff did not ensure the facility was free of illegal drugs. The Department conducted an investigation on 12/23/2025 and interviewed reporting party (RP), 3 staff (S1, S2, and S3), and 4 residents (R1, R2, R3, and R4) on 01/07/26 and 02/02/26 and requested for documents during the course of the investigation.

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continued to LIC 9099 C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Maria Partoza
LICENSING EVALUATOR SIGNATURE:	DATE: 04/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 26-AS-20251218135439

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

FACILITY NAME: FAMILY FEELS RESIDENTIAL CARE	FACILITY NUMBER: 435202897
	VISIT DATE: 04/22/2026

NARRATIVE

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Based on document review and interviews, R1 was hospitalized on 12/16/25 for respiratory distress. S1 and S3 proceeded to change R1's beddings and prepare the room for R1s return after hospitalization. During this time a bag fell and items believed to be drug paraphernalia (glass pipe, bag with white powder) fell out of the bag. S1 contacted the reporting party (RP) and then called law enforcement and confirmed a brief computer aided dispatch (CAD) response, but no report was taken; staff were instructed on the disposal procedures.

Based on records review R1 had a long history of substance use, including methamphetamine, cocaine, and marijuana. Records from 12/04–12/06/25 confirm R1 self reported use of methamphetamine and cocaine the night prior to hospitalization. Records from 12/16/25–12/19/25 do not identify illicit drug use within the facility.

S1 to S3 stated that the facility had no policy for searching client’s room and belongings. No policy requiring confiscation of illegal drugs and stated they tell residents to use substances off property if visually observed. No staff had visually seen R1 use methamphetamine or cocaine on-site. Staff stated that they observed or suspected marijuana use by residents, including R1, occurring primarily on the backyard patio.

R2, R3 and R4 stated that marijuana odor was common, that R1 smoked marijuana frequently, and that staff generally did not intervene. However, R2, R3 and R4 did not observe methamphetamine or cocaine use. R2 reported smoking marijuana with R1 when offered. R3 reported that when R1’s friend would visit and they would smoke marijuana on the patio.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited based on California Code of Regulations (CCR) Title 22. An exit interview was conducted with current administrator Philipp Perez and a copy of the report was provided.

SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Maria Partoza
LICENSING EVALUATOR SIGNATURE:	DATE: 04/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026

LIC9099 (FAS) - (06/04)

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