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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 435294328
Report Date: 09/26/2025
Date Signed: 09/26/2025 04:40:04 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/06/2025 and conducted by Evaluator Chihhsien Chang
COMPLAINT CONTROL NUMBER: 26-AS-20250806143614
FACILITY NAME:VILLA FONTANAFACILITY NUMBER:
435294328
ADMINISTRATOR:DUEWEL, MA. FELICITAS V.FACILITY TYPE:
740
ADDRESS:5555 PROSPECT ROADTELEPHONE:
(408) 255-5555
CITY:SAN JOSESTATE: CAZIP CODE:
95129
CAPACITY:104CENSUS: 95DATE:
09/26/2025
UNANNOUNCEDTIME BEGAN:
11:50 AM
MET WITH:Marife DuewelTIME COMPLETED:
12:50 PM
ALLEGATION(S):
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Facility transportation vehicles used to transport residents are not maintained in a safe operational condition.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation finding and met with Executive Director (ED) Marife Duewel.

On 8/6/2025, the Department received a complaint with the allegation that facility transportation vehicles used to transport residents are not maintained in a state of safe operational condition.

On 8/13/2025, the Department conducted an initial investigation visit.

LPA interviewed ED, 4 staff and 4 residents.

Continue on LIC9099-C. Page 1 of 3.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Chihhsien Chang
LICENSING EVALUATOR SIGNATURE:

DATE: 09/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 26-AS-20250806143614
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
FACILITY NAME: VILLA FONTANA
FACILITY NUMBER: 435294328
VISIT DATE: 09/26/2025
NARRATIVE
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On 8/13/2025, LPA interviewed Executive Director (ED) Marife Duewel. ED stated the facility bought a new VAN in January 2025. ED stated the facility has an old bus for several years. ED stated the facility bus is a class B vehicle and the facility VAN is a class C vehicle. ED stated the facility most of time uses the facility VAN for the transportation of residents. ED stated the facility has 2 drivers. ED stated driver 1 (D1) only drives the VAN on Monday, Tuesday, Thursday, and Friday. ED stated driver 2 (D2) drives the VAN on Wednesday and sometimes drives the facility bus. ED stated there is no car accidents for both the facility VAN and the facility bus for recent 2 years.

ED stated the facility bus is under California Highway Patrol (CHP) monitor/regulated. ED stated CHP checks the facility bus every year. ED stated the facility new VAN is new vehicle and under one year. ED stated the facility VAN is maintained by facility drivers based on the VAN's dash board shown message. ED provided the maintenance log of the facility VAN.

LPA interviewed the facility driver 1 (D1). D1 stated the facility bought a new VAN in January 2025. D1 stated he/she drives the facility VAN on Monday, Tuesday, Thursday, and Friday to transport residents. D1 stated the facility VAN did not have any car accident. D1 stated the facility VAN only had a flat tire incident 3 weeks ago but he/she had it fixed immediately. D1 stated the facility VAN is new and under one year, he/she has a maintenance log but does not have daily checking log.

LPA interviewed driver 2 (D2). D2 stated he/she works for the facility as a driver for 7 years. D2 stated he/she was full time staff before. D2 stated after January 2025, he/she works for the facility as par time because he/she works for another facility 4 days per week. D2 stated he/she drives the facility VAN on Wednesday to transport residents. D2 stated most of time he/she drives the facility VAN to transport residents. D2 stated sometimes he/she drivers the facility bus when needed. D2 stated he/she maintained the facility vehicle checking log when he/she was a facility full time driver. D2 stated the facility VAN did not have any car accident.

LPA interviewed 2 staff (S1, S2). Both stated they take the facility VAN when they go with residents for outings. Both stated the facility VAN did not have any car accident. Both stated the facility VAN is well maintained and clean to ride.

Continue on LIC9099-C. Page 2 of 3.
SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Chihhsien Chang
LICENSING EVALUATOR SIGNATURE:

DATE: 09/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 26-AS-20250806143614
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
FACILITY NAME: VILLA FONTANA
FACILITY NUMBER: 435294328
VISIT DATE: 09/26/2025
NARRATIVE
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LPA interviewed 4 residents (R1 - R4) who regularly take the facility VAN for transportation. 4 out of 4 residents stated the facility VAN never had car accident. 4 out of 4 residents stated the facility VAN is always maintained in a good condition and clean condition for residents to ride.

LPA checked the facility bus and facility VAN with ED and D2. Both facility vehicles are maintained in good and clean condition for residents to ride. LPA did not observed any damage or dent for both vehicles. Both vehicles have front bumper and back bumper without any damage or dent. D2 turned on the engines and air conditions of both facility vehicles and both vehicles were working.

ED provided the facility VAN's DMV records which does not show any car accident and ED provided the car insurance document.

The Department has investigated the above allegations. Based on the investigation, observation, and interviews conducted, the Department found that the above allegation is UNFOUNDED, meaning that the allegation is false, could not have happened and/or is without a reasonable basis.

No citations noted at today’s compliant investigation visit. Exit interview conducted with Executive Director (ED). This report was provided to review and for signature. A copy of this report was provided to ED.

Page 3 of 3.
SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Chihhsien Chang
LICENSING EVALUATOR SIGNATURE:

DATE: 09/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3