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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 435700740
Report Date: 07/30/2025
Date Signed: 07/30/2025 01:55:27 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2025 and conducted by Evaluator Jialing Zhu
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250623232736
FACILITY NAME:BUILDING KIDZ SCHOOLFACILITY NUMBER:
435700740
ADMINISTRATOR:ALVAREZ, CYNTHIAFACILITY TYPE:
850
ADDRESS:569 SAN ANTONIO ROADTELEPHONE:
(650) 966-6400
CITY:PALO ALTOSTATE: CAZIP CODE:
94306
CAPACITY:55CENSUS: 30DATE:
07/30/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Cynthia "Cindy" AlvarezTIME COMPLETED:
02:15 PM
ALLEGATION(S):
1
2
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5
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9
One (1) Personal Rights allegation: Staff do not prevent a daycare child from biting another daycare child while in care
INVESTIGATION FINDINGS:
1
2
3
4
5
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7
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9
10
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13
On 07/30/2025 at 1:30pm, Licensing Program Analyst (LPA) Jialing “Julianne” Zhu conducted an UNANNOUNCED COMPLAINT SITE INSPECTION. LPA met with Director Cynthia “Cindy” Alvarez. LPA advised director the nature of the inspection is to deliver the findings of the complaint investigation. Present during the inspection were five (5) fingerprint-cleared staff and 30 (3 toddlers and 27 preschool-age) children.
This agency has investigated the complaint alleging staff do not prevent a daycare child from biting another daycare child while in care. Throughout the course of the inspection, LPA conducted interviews with Licensee/Owner Dibjot Gill, Director Cindy Alvarez, staff (teachers & assistants), and a sampling of children. LPA reviewed a sample of staff and children’s files. LPA also made observations of interactions between facility staff and children when inside and outside. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Report was reviewed, exit interview was conducted, and Appeal Rights were provided to Director Cindy Alvarez. Notice of Site Visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Jialing Zhu
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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