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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 435700751
Report Date: 10/25/2024
Date Signed: 10/25/2024 04:21:56 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/24/2024 and conducted by Evaluator Manel Estoesta
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20241024125858

FACILITY NAME:CROSSING EARLY CARE AND LEARNING CENTER, THEFACILITY NUMBER:
435700751
ADMINISTRATOR:GUPTA, MRIDULAFACILITY TYPE:
850
ADDRESS:757 EAST CAPITOL AVENUETELEPHONE:
(408) 262-5530
CITY:MILPITASSTATE: CAZIP CODE:
95035
CAPACITY:33CENSUS: 13DATE:
10/25/2024
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Director Mridula Gupta TIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Record Keeping - Licensee does not ensure personnel records are being maintained.
INVESTIGATION FINDINGS:
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On 10/25/2024 at 1:30 Pm, Licensing Program Analyst (LPA) Manel Estoesta conducted a Complaint Investigation. LPA met with the Director Mridula Gupta and explained the nature of the visit. Present on this visit were 3 Staff and 13 preschool children. The facility operates from Monday to Friday 7:00 AM to 6:00 PM.

LPA toured the facility with the Director to conduct a Health and Safety Inspection. The facility is licensed and operating on Day Care Classroom One (1).

LPA obtained copies of LIC 9040 Childcare Facility Roster. LPA conducted Record Review and Staff Interview.

The Reporting Party (RP) alleged that Licensee does not ensure personnel records are being maintained.
Substantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 10/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 52-CC-20241024125858
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: CROSSING EARLY CARE AND LEARNING CENTER, THE
FACILITY NUMBER: 435700751
VISIT DATE: 10/25/2024
NARRATIVE
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During the LPA's Record Review that S1's and S6's LIC Health Screening Report were not in their respective files. S1’s, S3’s and S5’s Mandated Reporter Certificate were not in their respective files. There were no current certificate of CPR and First Aid Training in the Staff respective files. Immunization Records of Staff did not have a complete record in their respective files. As per Section 101217, Personnel Records, (a) the licensee shall ensure that personnel records are maintained on the licensee, administrator and each employee.

The preponderance of evidence standard has been met; therefore, the above allegation is to be SUBSTANTIATED.



LPA Estoesta informed the Director Mridula Gupta, that this report dated 10/8/2024 included a Type B Citation which can be posted as there is a potential risk to the health, safety, or personal rights of children in care.

For Childcare Transparency Website (Licensing Facility Inspection Reports), please follow the links below.


https://cdss.ca.gov/inforesources/community-care-licensing/facility-search-welcome
https://www.ccld.dss.ca.gov/carefacilitysearch/

A notice of site visit was given and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed Director Mridula Gupta.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 10/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 52-CC-20241024125858
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: CROSSING EARLY CARE AND LEARNING CENTER, THE
FACILITY NUMBER: 435700751
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/25/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/08/2024
Section Cited
CCR
101217(a)
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101217, Personnel Records, (a) the licensee shall ensure that personnel records are maintained on the licensee, administrator and each employee.....
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LPA discussed the incomplete personnel records to the Director. The Director will require the Staff to complete the incomplete personnel records and will submit proof to the Regional Office via mail on or before the POC due date.
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This requirement is not met as evidenced by, during the LPA's Record Review that S1's and S6's LIC Health Screening Report were not in their respective files. S1’s, S3’s and S5’s Mandated Reporter Certificate were not in their respective files. There were no current certificate of CPR and First Aid Training in the Staff respective files. Immunization Records of Staff did not have a complete record in their respective files. This poses a potential risk to the health, safety or personal rights to children in care.
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LPA recommend to conduct a Staff Meeting with the Staff to dicuss CHILD CARE CENTER PROVIDER REQUIREMENTS
STAFF QUALIFICATIONS and LPA provided a copy of the LIC 311 A RECORDS TO BE MAINTAINED AT THE FACILITY. The Director will submit the minutes of meeting as a proof to the Regional Office via mail.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 10/25/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4