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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 435700751
Report Date: 10/30/2024
Date Signed: 10/30/2024 01:06:25 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/24/2024 and conducted by Evaluator Manel Estoesta
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20241024125858

FACILITY NAME:CROSSING EARLY CARE AND LEARNING CENTER, THEFACILITY NUMBER:
435700751
ADMINISTRATOR:GUPTA, MRIDULAFACILITY TYPE:
850
ADDRESS:757 EAST CAPITOL AVENUETELEPHONE:
(408) 262-5530
CITY:MILPITASSTATE: CAZIP CODE:
95035
CAPACITY:33CENSUS: 20DATE:
10/30/2024
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Director Mridula GuptaTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Physical Plant - Licensee does not ensure facility is free of insects.
INVESTIGATION FINDINGS:
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On 10/30/2024 at 10 am, Licensing Program Analyst (LPA) Manel Estoesta conducted a Complaint Investigation. LPA met with the Director Mridula Gupta and explained the nature of the visit. Present on this visit were 4 Staff and 20 preschool children. The facility operates from Monday to Friday 7:00 AM to 6:00 PM.

Reporting Party (RP) alleged that the Licensee does not ensure facility is free of insects.

Based on the LPA's observation, during this visit at 11:55 am, LPA observed a spider crawling on the floor, at the corner of the room where LPA was sitting. As per Section 101238 Buildings and Grounds, (a) the childcare center shall be clean, safe, sanitary and in good repair, at all times, to ensure the safety and well-being of children, employees and visitors, (1) the licensee shall take measures to keep the center free of flies, other insects, and rodents.
Substantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 52-CC-20241024125858
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: CROSSING EARLY CARE AND LEARNING CENTER, THE
FACILITY NUMBER: 435700751
VISIT DATE: 10/30/2024
NARRATIVE
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The preponderance of evidence standard has been met; therefore, the above allegation is to be SUBSTANTIATED.

LPA Estoesta informed the Director, Mridula Gupta, that this report dated 10/30/2024 included a Type B Citation which can be posted as there is a potential risk to the health, safety, or personal rights of children in care.

For Childcare Transparency Website (Licensing Facility Inspection Reports), please follow the links below;


https://cdss.ca.gov/inforesources/community-care-licensing/facility-search-welcome
https://www.ccld.dss.ca.gov/carefacilitysearch/

A notice of site visit was given and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Director, Mridula Gupta.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 52-CC-20241024125858
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: CROSSING EARLY CARE AND LEARNING CENTER, THE
FACILITY NUMBER: 435700751
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/30/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/08/2024
Section Cited
CCR
101238(a)(1)
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Section 101238 Buildings and Grounds, (a) the childcare center shall be clean, safe, sanitary and in good repair, at all times, to ensure the safety and well-being of children, employees and visitors, (1) the licensee shall take measures to keep the center free of flies, other insects, and rodents.....
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LPA discussed to the Director to review and facilitate the INTEGRATED PEST MANAGEMENT
https://cchp.ucsf.edu/sites/g/files/tkssra181/f/IPM_Guide_FCCH_0.pdf, on or before the POC due date. Licensee stated that she will have a deep cleaning of the facility by an 3rd party cleaners. Licensee will send a POC Proof to the Regional Office on or by the POC due date.

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This requirement is not met as evidenced by, based on the LPA's observation, during this visit at 11:55 am, LPA observed a spider crawling on the floor, at the corner of the room where LPA was sitting. This poses a potential risk to the health, safety or personal rights to children in care.
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LPA provided an information about the The Healthy Schools Act and child care facilities from the California Department of Pesticide Regulation, 916-445-4300, www.cdpr.ca.gov, www.schoolipm.inf, https://www.cdpr.ca.gov/docs/schoolipm/childcare/ab2865_faq.pdf. Helping child day care facilities to establish IPM policies and programs. DPR plans to provide examples of IPM policies and programs for child day care facilities. DPR provides fact sheets on various pests such as ants, cockroaches, and mice and rats that explain pest biology and ways to manage these pests using little or no pesticides. DPR also has information on how to keep children safe from pests and pesticides.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2024
LIC9099 (FAS) - (06/04)
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