<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 435700751
Report Date: 11/22/2024
Date Signed: 11/22/2024 11:18:16 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/24/2024 and conducted by Evaluator Manel Estoesta
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20241024125858
FACILITY NAME:CROSSING EARLY CARE AND LEARNING CENTER, THEFACILITY NUMBER:
435700751
ADMINISTRATOR:GUPTA, MRIDULAFACILITY TYPE:
850
ADDRESS:757 EAST CAPITOL AVENUETELEPHONE:
(408) 262-5530
CITY:MILPITASSTATE: CAZIP CODE:
95035
CAPACITY:33CENSUS: 14DATE:
11/22/2024
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Director Mridula GuptaTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
1. Personal Rights - Licensee does not ensure children are disciplined in an appropriate manner.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/22/2024 at 9:45 am, Licensing Program Analyst (LPA) Manel Estoesta conducted a Complaint Investigation. LPA met with the Director Mridula Gupta and explained the nature of the visit. Present on this visit were 3 Staff and 14 preschool children. The facility operates from Monday to Friday 7:00 AM to 6:00 PM.

Reporting Party (RP) alleged that the Licensee does not ensure children are disciplined in an appropriate manner.
Based on LPA's conducted interview and record review, LPA determined although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with Director Mridula Gupta.
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 11/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/22/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/24/2024 and conducted by Evaluator Manel Estoesta
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20241024125858

FACILITY NAME:CROSSING EARLY CARE AND LEARNING CENTER, THEFACILITY NUMBER:
435700751
ADMINISTRATOR:GUPTA, MRIDULAFACILITY TYPE:
850
ADDRESS:757 EAST CAPITOL AVENUETELEPHONE:
(408) 262-5530
CITY:MILPITASSTATE: CAZIP CODE:
95035
CAPACITY:33CENSUS: 14DATE:
11/22/2024
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Director Mridula GuptaTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
2. Personal Rights - Staff make inappropriate comments to day care children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/22/2024 at 9:45 am, Licensing Program Analyst (LPA) Manel Estoesta conducted a Complaint Investigation. LPA met with the Director Mridula Gupta and explained the nature of the visit. Present on this visit were 3 Staff and 14 preschool children. The facility operates from Monday to Friday 7:00 AM to 6:00 PM.

Reporting Party (RP) alleged that the Staff make inappropriate comments to day care children.

Based on LPA's conducted interview and record review, LPA determined although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with Director Mridula Gupta.
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 11/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/22/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/24/2024 and conducted by Evaluator Manel Estoesta
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20241024125858

FACILITY NAME:CROSSING EARLY CARE AND LEARNING CENTER, THEFACILITY NUMBER:
435700751
ADMINISTRATOR:GUPTA, MRIDULAFACILITY TYPE:
850
ADDRESS:757 EAST CAPITOL AVENUETELEPHONE:
(408) 262-5530
CITY:MILPITASSTATE: CAZIP CODE:
95035
CAPACITY:33CENSUS: 14DATE:
11/22/2024
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Director Mridula GuptaTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights - Staff are forcing children to eat.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/22/2024 at 9:45 am, Licensing Program Analyst (LPA) Manel Estoesta conducted a Complaint Investigation. LPA met with the Director Mridula Gupta and explained the nature of the visit. Present on this visit were 3 Staff and 14 preschool children. The facility operates from Monday to Friday 7:00 AM to 6:00 PM.

Reporting Party (RP) alleged that the Staff are forcing children to eat.

Based on LPA's conducted interview and record review, LPA determined although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with Director Mridula Gupta.
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 11/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/22/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 3