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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 435700768
Report Date: 03/20/2025
Date Signed: 03/20/2025 01:32:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/17/2025 and conducted by Evaluator Jaleesa Jackson
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250117150849
FACILITY NAME:LEARNING NEST MONTESSORI PRESCHOOLFACILITY NUMBER:
435700768
ADMINISTRATOR:MUTHULAKSHMI DHIVAKARANFACILITY TYPE:
860
ADDRESS:2321 JANE LANETELEPHONE:
(669) 254-9690
CITY:MOUNTAIN VIEWSTATE: CAZIP CODE:
94043
CAPACITY:28CENSUS: 15DATE:
03/20/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Muthulakshmi DhivakaranTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Child ear pulled by teacher and invaded child's personal rights.
INVESTIGATION FINDINGS:
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On 3/20/2025 at 10:00AM, Licensing Program Analysts (LPAs) Jaleesa Jackson and Diana Campos met with Director Muthulakshmi Dhivakaran to deliver the findings of a complaint filed against the Child Care Center (CCC) regarding the allegation mentioned above. Present during the inspection were 2 staff and 15 preschool aged children.

LPAs Jackson and Campos conducted interviews and record review. C1 disclosed S1 pulled their left ear after getting in trouble and then started to cry. The allegation the child ear pulled by teacher and invaded child's personal rights has been SUBSTANTIATED. Based on LPA's interviews and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

See 9099-D for deficiency.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Jaleesa Jackson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 52-CC-20250117150849
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: LEARNING NEST MONTESSORI PRESCHOOL
FACILITY NUMBER: 435700768
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/20/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type A
03/21/2025
Section Cited
CCR
101223(a)(3)
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To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature...
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Director will have an all staff meeting and review the "Personal Rights" video on ccld.childcarevideos.org and have each staff submit a statement of understanding on how children's personal rights will be maintained in the future. POC will be submitted to LPA by email by end of day 3/21/2025.
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This requirement is not met as evidenced by:
Based on interviews and record review, C1 had their ear pulled by S1 which posed an immediate health and safety risk to children in care.
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Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Jaleesa Jackson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 52-CC-20250117150849
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: LEARNING NEST MONTESSORI PRESCHOOL
FACILITY NUMBER: 435700768
VISIT DATE: 03/20/2025
NARRATIVE
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LPAs Jackson and Campos informed Facility Representative Muthulakshmi Dhivakaran that this report dated 3/20/2025 with a Type A citation shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

Also, LPAs Jackson and Campos informed the licensee to provide a copy of this licensing report dated 3/20/2025 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given and must remain posted for 30 days.

Appeal Rights were given and discussed. An exit interview was conducted.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Jaleesa Jackson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3