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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 435700782
Report Date: 07/23/2025
Date Signed: 07/23/2025 02:55:26 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/19/2025 and conducted by Evaluator Manel Estoesta
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250519151924

FACILITY NAME:LEARN AND PLAY MONTESSORI MILPITASFACILITY NUMBER:
435700782
ADMINISTRATOR:SELVA NAMOKAREANFACILITY TYPE:
860
ADDRESS:164 N. ABEL STTELEPHONE:
(510) 916-1503
CITY:MILPITASSTATE: CAZIP CODE:
95035
CAPACITY:212CENSUS: 162DATE:
07/23/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Authorized Representative Selva NamokareanTIME COMPLETED:
03:10 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Neglect/Lack of Supervision - facility staff are not supervising children at all times.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 07/23/2025 at 11:30 am, Licensing Program Analyst (LPA) Manel Estoesta conducted a complaint investigation. LPA met with the Authorized Representative Selva Namokarean and explained the nature of the visit. Present on this visit were 25 Staff Member, 157preschool children, and 15 toddlers. The facility operates from Monday to Friday 8 am to 6 pm.
The Reporting Party (RP) alleged the above allegation. Finding was delivered on this visit.
During the investigation, LPA conducted a physical plant inspection and conducted interviews, record reviews and observation.
Based on the interviews and information obtained throughout the investigation, the allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed UNSUBSTANTIATED. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted with the Authorized Representative Selva Namokarean.
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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