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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 435700782
Report Date: 03/25/2026
Date Signed: 03/25/2026 04:09:11 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/03/2026 and conducted by Evaluator Christina Uribe
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20260303082515
FACILITY NAME:LEARN AND PLAY MONTESSORI MILPITASFACILITY NUMBER:
435700782
ADMINISTRATOR:CHITRA BHARADWAJFACILITY TYPE:
860
ADDRESS:164 N. ABEL STTELEPHONE:
(408) 809-0096
CITY:MILPITASSTATE: CAZIP CODE:
95035
CAPACITY:212CENSUS: 164DATE:
03/25/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Chitra BharadwajTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Day care is out of ratio
INVESTIGATION FINDINGS:
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On 03/25/2026 at 9:45am, Licensing Program Analyst (LPA) Christina Uribe conducted an unannounced Complaint Investigation Visit for the above allegation of a ratio violation. LPA met with site director, Chitra Bharadawaj. Also present at the time of today's visit is 23 staff and 164 day care children.

During the course of the investigation, LPA Uribe conducted interviews, made observations, and reviewed relevant documentation.Based on evidence received which was reviewed, the preponderance of evidence standard has been met, therefore the above allegation that the day care is out of ratio is SUBSTANTIATED. California Code of Regulations, Title 22, Div. 12, Ch. 1, Article 06, Section 101216.3(b)(1): Teacher-Child Ratio is being cited as a Type B Violation on the attached LIC 9099D.

Report was reviewed and a notice of site visit was given and must remain posted for 30 days. Appeal rights were given. Exit interview was conducted with site director, Chitra Bharadwaj.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Christina Uribe
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 52-CC-20260303082515
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: LEARN AND PLAY MONTESSORI MILPITAS
FACILITY NUMBER: 435700782
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/25/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/10/2026
Section Cited
CCR
101216.3(b)(1)
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Section 101216.3(b)(1) A ratio of one fully qualified teacher and one aide for every 18 children in attendance in a preschool program is allowed when the aide meets the qualifications specified in Section 101216.2(d). This requirement was not met as evidenced by:
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Director will develop a written statement that details ratio requirements, how teacher and aide qualifications influence ratio, and what ratio requirements are during nap periods. Director will also create a plan of action that details how the facility will maintain ratio throughout the day. This plan of action will
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On 03/05/26, LPA observed 1 teacher & 1 aide with 19 children; On 03/12/26, LPA observed 3 aides with 27 children; On 03/19/26 LPA observed 1 teacher & 2 aides with 27 children; & On 03/25/26, LPA observed 1 teacher & 2 aides with 29 children.
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include staff schedule, classroom schedules, which staff are qualified teachers, which staff are aides, and a plan for substitutes as needed. Director will email these written statements to LPA Uribe at christina.uribe@dss.ca.gov no later than the due date of 04/10/26.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Christina Uribe
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2026
LIC9099 (FAS) - (06/04)
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