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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 435700791
Report Date: 09/24/2025
Date Signed: 09/24/2025 11:29:09 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/12/2025 and conducted by Evaluator Jialing Zhu
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250912092039
FACILITY NAME:LEARN AND PLAY MONTESSORI PALO ALTOFACILITY NUMBER:
435700791
ADMINISTRATOR:LIN, YALING (EILEEN)FACILITY TYPE:
860
ADDRESS:4101 EL CAMINO WAYTELEPHONE:
(650) 800-7450
CITY:PALO ALTOSTATE: CAZIP CODE:
94306
CAPACITY:172CENSUS: 25DATE:
09/24/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Yaling "Eileen" LinTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
One (1) allegation: Staff do not keep the facility free of odor.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 09/24/2025 at 9:30AM, Licensing Program Analyst (LPA) Jialing “Julianne” Zhu conducted an UNANNOUNCED COMPLAINT SITE INSPECTION. LPA met with director Yaling “Eileen” Lin. LPA advised director the nature of the inspection is to continue the investigation on a complaint filed again the facility. LPA and director toured the facility inside and outside for health and safety inspection. Present during the inspection were seven (7) fingerprint-cleared staff and 25 children.
During today’s inspection, LPA conducted an interview with Director. Throughout the course of the investigation, LPA obtained a copy of the facility roster, personnel report, and additional documentation regarding the changes to the physical plant of the facility. LPA also interviewed the Reporting Party (RP), administrative staff, classroom staff, and a random sampling of parents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Report was reviewed, exit interview was conducted, and Appeal Rights were provided with Director Eileen Lin. Notice of Site Visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Jialing Zhu
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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