445202597-9-19-2024-26-AS-KHOS-D9LS79-20240930133710

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 445202597
Report Date: 09/19/2024
Date Signed: 09/19/2024 03:59:51 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/17/2021 and conducted by Evaluator Grace Donato

PUBLIC

COMPLAINT CONTROL NUMBER: 26-AS-20210817083410

FACILITY NAME:	WESTWIND MEMORY CARE		FACILITY NUMBER:	445202597
ADMINISTRATOR:	STEVEN SILACCI		FACILITY TYPE:	740
ADDRESS:	160 JEWELL STREET		TELEPHONE:	(831) 421-9100
CITY:	SANTA CRUZ	STATE: CA	ZIP CODE:	95060
CAPACITY:	59	CENSUS: 55	DATE:	09/19/2024
		UNANNOUNCED	TIME BEGAN:	09:50 AM
MET WITH:	Steven Silacci		TIME COMPLETED:	04:15 PM

ALLEGATION(S):

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Staff neglected resident(s) in care.
Staff not qualified.
Facility is not providing quality food to residents.

INVESTIGATION FINDINGS:

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On 9/19/24, Licensing Program Analyst (LPA) Grace Donato conducted an unannounced complaint investigation visit. LPA met with Executive Director, Steven Silacci and explained the purpose of today's visit.

Regarding the allegation of Staff neglected resident(s) in care, RP stated that a caregiver reported to RP that he/she has witnessed that between 7am – 8am on 8/16/2021, a resident was found sleeping on the bedroom floor, with a blanket and a pillow, with clothes on. RP and caregiver are concerned because the last person who saw this resident was a staff member somewhere between 11 pm – midnight the evening before.

LPA interviewed ED and WD (Wellness Director) both mentioned that status checks are done depending on the care plan of the residents.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Jackie Jin
LICENSING EVALUATOR NAME: Grace Donato
LICENSING EVALUATOR SIGNATURE:	DATE: 09/19/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 26-AS-20210817083410

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

FACILITY NAME: WESTWIND MEMORY CARE	FACILITY NUMBER: 445202597
	VISIT DATE: 09/19/2024

NARRATIVE

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Regarding the allegation of Staff not qualified, RP stated that this caregiver told her that the staff are not trained properly, and get no training at the facility, and "they don't really know what they are doing". RP added that the facility claims that staff have been trained properly, but they are not - and that many of the staff are clueless, burned out (facility works them a lot of hours daily) and this lack of training makes RP concerned for the welfare of the residents.

According to the interview with the ED and WD, they stated that they had recently (8/11/2022 interview) initiated many training for staff included training on dementia care and how to properly lift residents safely. There were also no staff members have ever verbalized concern about the frequency or quality of training. Nor any family members in recent memory.

Regarding the allegation of Facility is not providing quality food to residents, RP stated that the food being served to the residents "is a huge problem", and RP works with many facilities in the area and "it's worse here than any other facility I have seen". In addition, the caregiver told RP that the food is horrible, and that "I don't even recognize what it is."

During the interview, the ED mentioned that most of the residents are on a special diet like a mechanical soft diet. The food would obviously not look the same as regular food serve.

Based on interviews, the department has determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Report is reviewed and copy is provided.

SUPERVISORS NAME: Jackie Jin
LICENSING EVALUATOR NAME: Grace Donato
LICENSING EVALUATOR SIGNATURE:	DATE: 09/19/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2024

LIC9099 (FAS) - (06/04)

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