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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 445202597
Report Date: 12/15/2025
Date Signed: 12/15/2025 03:59:27 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/08/2025 and conducted by Evaluator Marcella Tarin
COMPLAINT CONTROL NUMBER: 26-AS-20250708105358
FACILITY NAME:WESTWIND MEMORY CAREFACILITY NUMBER:
445202597
ADMINISTRATOR:STEVEN SILACCIFACILITY TYPE:
740
ADDRESS:160 JEWELL STREETTELEPHONE:
(831) 421-9100
CITY:SANTA CRUZSTATE: CAZIP CODE:
95060
CAPACITY:59CENSUS: 55DATE:
12/15/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Executive Director (ED) Steven SilacciTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not prevent resident from physically abusing residents resulting in injuries
Staff inappropriately admitted a resident who doesn't meet the criteria of care for the facility
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Marcella Tarin arrived unannounced to deliver the findings of the complaint investigation that was received by the Department on 07/08/2025. LPA met with Executive Director (ED) Steven Silacci. LPA stated the purpose of the visit.

On 7/14/2025, the Department conducted the initial complaint investigation visit to the facility and interviewed 10 Staff (S1 to S10) and 4 Residents (R1 to R4).

It was alleged that Resident R1 hit Resident R3’s glasses off his/her face in late June 2025.

On 7/14/2025 LPA interviewed 4 Residents (R1 to R4). 3 Out of 4 residents stated he/she has not observed or has been involved in any altercations with another resident.

Page 1 of 2
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Christine Kabariti
LICENSING EVALUATOR NAME: Marcella Tarin
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 26-AS-20250708105358
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
FACILITY NAME: WESTWIND MEMORY CARE
FACILITY NUMBER: 445202597
VISIT DATE: 12/15/2025
NARRATIVE
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R1 states staff has accused him/her of grabbing another resident but was unable to provide any factual information regarding this alleged incident. R3 states he/she has not been hit by another resident. R2 did not provide any additional information regarding this incident.

On 12/2/2025 LPA interviewed Family Member 1 (FM1). FM1 states he/she has no concerns about the care his/her loved ones are receiving at the facility. FM1 states he/she is not aware of any incidents at the facility involving her loved ones.

LPA interviewed Executive Director (ED). ED states he is not aware of any physical altercations between residents in May 2025 and June 2025.

There were no reported incidents of any physical altercations between residents reported to the Department for the months of May 2025 and June 2025. LPA reviewed facility communications logs for June 2025 and July 2025. There were no incidents of altercations between residents.

Staff inappropriately admitted a resident who doesn't meet the criteria of care for the facility.
It has been alleged that the facility is “strictly for dementia residents only” and the facility admitted a resident who did not have dementia.

Based on review of the facility program plan, “Westwind Memory Care is a residential facility for the elderly operating 24 hours a day, 7 days per week, caring for clients 60 years of age and over in Santa Cruz, California…It is the goal of the community to provide supportive care to seniors.”

This agency has investigated the complaint. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

Page 2 of 2
END OF REPORT
SUPERVISORS NAME: Christine Kabariti
LICENSING EVALUATOR NAME: Marcella Tarin
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/08/2025 and conducted by Evaluator Marcella Tarin
COMPLAINT CONTROL NUMBER: 26-AS-20250708105358

FACILITY NAME:WESTWIND MEMORY CAREFACILITY NUMBER:
445202597
ADMINISTRATOR:STEVEN SILACCIFACILITY TYPE:
740
ADDRESS:160 JEWELL STREETTELEPHONE:
(831) 421-9100
CITY:SANTA CRUZSTATE: CAZIP CODE:
95060
CAPACITY:59CENSUS: 55DATE:
12/15/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Executive Director (ED) Steven SilacciTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff left resident in soiled diapers for an extended period of time
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Marcella Tarin arrived unannounced to deliver the findings of the complaint investigation that was received by the Department on 07/08/2025. LPA met with Executive Director (ED) Steven Silacci. LPA stated the purpose of the visit.

On 7/14/2025, the Department conducted the initial complaint investigation visit to the facility and interviewed 10 Staff (S1 to S10) and 4 Residents (R1 to R4).

LPA interviewed 10 staff. 9 Out of 10 staff stated he/she has not observed residents left in soiled diapers for an extended period of time. S5 stated he/she observed a resident in a soiled diaper but couldn’t provide additional information as to how long the resident was soiled. S5 states he/she changed the resident upon observing the soiled diaper.

Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christine Kabariti
LICENSING EVALUATOR NAME: Marcella Tarin
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 26-AS-20250708105358
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
FACILITY NAME: WESTWIND MEMORY CARE
FACILITY NUMBER: 445202597
VISIT DATE: 12/15/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
LPA interviewed 4 Residents (R1 to R4). 2 out 4 Residents stated they have not been left in a soiled diaper for an extended period of time. R1 declined to be interviewed and R2 did not provide additional information.

On 12/2/2025 LPA interviewed Family Member 1 (FM1). FM1 states he/she has no concerns about the care his/her loved ones are received at the facility.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Page 2 of 2

END OF REPORT

SUPERVISORS NAME: Christine Kabariti
LICENSING EVALUATOR NAME: Marcella Tarin
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4