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32 | Facility refused to warm residents' meal
Based on the interviews conducted, 5 Out of 7 staff stated residents’ meals are warmed up when requested by residents. S2 states approximately 3 weeks ago, he/she started to not warm R1’s meals due to having to ask permission from facility administrator. S2 did not provide additional information. S4 stated he/she has never been asked to warm meals for R1.
House Manager states he/she is not aware of staff having to ask permission from ADM to warm residents food in January 2025.
LPA interviewed 4 residents. 4 Out of 4 residents stated staff warm up their meals when requested. W1 states facility staff warm up the resident’s meals when requested.
Resident was retaliated by staff when talking with a former employee.
Based on interviews, 6 out of 7 staff stated he/she has never observed a staff retaliating towards a resident when resident spoke with a former employee. S3 did not provide any information.
LPA interviewed 4 residents (R1 to R4). 2 Out 4 residents stated he/she has no concerns with the facility staff. 2 out of 4 residents did not provide any information.
W1 states he/she has no concerns with the facility staff or the care his/her loved one is receiving.
Facility is not providing baths to residents.
Based on interviews conducted on 02/03/2025 and 05/13/2025, 5 out of 7 staff stated residents are given showers based on resident’s shower schedule. 2 out of 5 staff did not provide any information. 4 out of 4 residents stated he/she are being bathed by facility staff based on his/her shower schedule.
Based on record review of the facility’s shower schedule, from December 2024 to January 2025, residents are scheduled for shower 2 to 3 times a week. R1 is on the shower schedule, with 3 showers scheduled per week. S1 and S5 state that in December 2024, R1 became unable to stand with the assistance of 3 staff.
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