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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 451372495
Report Date: 10/22/2025
Date Signed: 10/22/2025 03:38:22 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/18/2025 and conducted by Evaluator Nicolette Cunningham
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20250718090448
FACILITY NAME:HEATHER RIDGE CHILD CARE CENTERFACILITY NUMBER:
451372495
ADMINISTRATOR:WALWORTH, KRISTENFACILITY TYPE:
850
ADDRESS:820 SAINT MARKS ST.TELEPHONE:
(530) 241-7226
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:72CENSUS: 38DATE:
10/22/2025
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Kristen WalworthTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Facility is not kept in clean sanitary condition

Facility is not in good repair
INVESTIGATION FINDINGS:
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On 10/22/25 at 2:00 p.m., Licensing Program Analyst (LPA) Nicolette Cunningham conducted an unannounced complaint inspection and met with director Kristen Walworth.

It was alleged the facility is not kept in good repair, specifically there was a large hole in the ceiling. It was also alleged that the facility is not kept in clean sanitary condition, specifically, black mold was on carpets, the floors were dirty, paint was peeling from the walls and benches, and black mold was on the floorboards.
The director and four staff members (S1-S4) were interviewed on 7/28/25, 9/11/25 and 9/23/25. Four parents (P1, P2, P6 and P7) were interviewed on 9/23/25.

The director denied the allegations and reported she had not observed black mold in the facility but did mention there was a large dark stain that was on the carpet that was recently removed. The director stated the markings on the floorboards were grease that was used to lubricate the door hinges. The director also stated the facility has a cleaning plan with jobs assigned to specific staff members. On 9/24/25, the director provided a work order from the property management company that documented the work regarding a water leak that caused damage to the ceiling. The work order indicated the repair was complete. .
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 10/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 13-CC-20250718090448
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: HEATHER RIDGE CHILD CARE CENTER
FACILITY NUMBER: 451372495
VISIT DATE: 10/22/2025
NARRATIVE
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Four out of four staff reported no concerns about the building’s fixtures or equipment causing safety hazards. Four staff provided a variety of responses such as no concern about the cleanness of the building, the facility is not terrible but could use some cleaning and if staff point out a concern the director quickly plans to correct the situation.

Two out of four parents reported no concerns. P2 reported one teacher is adamant about keeping the facility clean. P6 reported observing soiled clothing on top of cubbies and stated the facility could use some cleaning.

On 7/28, 9/11, 9/26 and 10/22/25, LPA toured the facility and did not observe the alleged cleaning issues. LPA observed the kitchen clean and sanitary with food and cookware organized. LPA observed the ceiling in good repair.

On 9/24/25, the director provided a work order from the property management company that documented the work regarding a water leak that caused damage to the ceiling. The work order indicated the repair was complete. .

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.



Exit interview conducted and report was reviewed with the director, Kristen Walworth. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 10/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4