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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 451374968
Report Date: 12/23/2025
Date Signed: 12/23/2025 04:22:15 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2025 and conducted by Evaluator Nicolette Cunningham
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20251022091841
FACILITY NAME:SHAW FAMILY CHILD CARE HOMEFACILITY NUMBER:
451374968
ADMINISTRATOR:SHAW, TONI J.FACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 917-3829
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:14CENSUS: 8DATE:
12/23/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Toni ShawTIME COMPLETED:
10:40 AM
ALLEGATION(S):
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Uncleared adult providing care and supervision
Facility has a flea infestation
INVESTIGATION FINDINGS:
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On 12/23/25 at 10:00am, Licensing Program Analyst (LPA) Nicolette Cunningham conducted an unannounced complaint inspection and met with licensee Toni Shaw. It was alleged that an uncleared adult (Adult 1) was observed yelling at children in care. It was also alleged that the facility is infested with fleas.

The licensee was interviewed on 10/30/25 at 10:30am and denied the allegations and stated that she provides a comfortable and safe environment for children. The licensee stated Adult 1 is often at the facility because they have several children enrolled. The licensee reported Adult 1 submitted fingerprints and obtained a clearance. The licensee also stated they take proper care of their pet and there are no fleas in the home.

On 10/30/25, LPA observed Adult 1 in the home. On 10/30/25 and 12/11/25, LPA did not observe fleas or sustain flea bites.

*Continued on 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 12/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 13-CC-20251022091841
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: SHAW FAMILY CHILD CARE HOME
FACILITY NUMBER: 451374968
VISIT DATE: 12/23/2025
NARRATIVE
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Three children were interviewed on 12/10/25 and 12/11/25. One child reported they were itchy at the facility, and it hurt. Two children stated they are comfortable at the facility and do not get itchy. The three children did not disclose Adult 1 yelling at children.

Three parents were interviewed on 12/02/25 and 12/10/25. Two parents reported observing the licensee and her assistant providing care. One parent reported another adult informed her that Adult 1 disciplined a child in care. Two parents reported no concerns about flea infestation. One parent reported that their child sustained flea bites and had to go to a doctor.

Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the licensee Toni Shaw. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 12/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4