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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 455002786
Report Date: 04/07/2026
Date Signed: 04/10/2026 11:24:39 AM

Document Has Been Signed on 04/10/2026 11:24 AM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME:OAKDALE HEIGHTS OF REDDINGFACILITY NUMBER:
455002786
ADMINISTRATOR/
DIRECTOR:		BOBAN, KRISTINEFACILITY TYPE:
740
ADDRESS:101 QUARTZ HILL RDTELEPHONE:
(530) 241-6047
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY: 85CENSUS: 55DATE:
04/07/2026
TYPE OF VISIT:OfficeANNOUNCEDTIME VISIT/
INSPECTION BEGAN:
02:00 PM
MET WITH:Pat BrownTIME VISIT/
INSPECTION COMPLETED:
05:00 PM
NARRATIVE
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 On 04/07/2026, licensing program analyst Marisa Chiarelli, met with licensing program manager Lauren Crocker, Michael Lang administrator for Sierra oaks (sister facility to Oakdale heights), Chief of operations Pat Brown, and RVN Teresa Oliveri. Office meeting was held over TEAMS. LPM Lauren Crocker explained the purpose of the meeting.
Summary of today’s meeting –

The purpose of today’s meeting was to address the fact that Oakdale heights of Redding has not had a certified administrator since 03/03/26.

After introductions, LPM Crocker asked what is Oakdale’s plan to obtain an administrator and why has it been over 30 days without one.

Brown explained they were still currently in the process of finding a new administrator and were wanting Lang to potentially be temporary administrator for Oakdale until they could find the right candidate.

Brown explained that the previous administrator was the administrator for Sierra Oaks and Oakdale Heights (Kristine Boban) but over some management issues corporate felt it was better for Kristine to just be the administrator of Oakdale Heights. Brown stated that is when Jacob Stevens was hired as the administrator for Sierra Oaks. Brown stated that when Stevens was hired as the administrator, he did not follow procedures and many problems arose. Brown stated this is what also happened with Kristine and that is why she left as administrator at Oakdale.

Continued on 809-C

NAME OF LICENSING PROGRAM MANAGER: Lauren Crocker
NAME OF LICENSING PROGRAM ANALYST: Marisa Chiarelli
LICENSING PROGRAM ANALYST SIGNATURE: DATE: 04/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE: DATE: 04/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
Page: 1 of 4
California Health & Human Services Agency
California Department of Social Services

FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form.

DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies:
  • Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
  • Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care.

PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency.

CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given.

CIVIL PENALTIES The licensing agency is required by law to issue a Penalty Notice, when applicable, to all facilities holding a license issued by the licensing agency, or subject to licensure, except Certified Family Homes, Resource Families, and Foster Family Homes, or any governmental entity.

PENALTY NOTICE GIVEN The statement concerning civil penalties serves as a penalty notice on this Licensing Report and failure to correct cited licensing deficiencies will result in civil penalties. Applicants/ licensees are required to pay civil penalties when administrative appeals have been exhausted and in accordance with any payment arrangements made with the licensing agency.

APPEAL RIGHTS The applicant/licensee has a right without prejudice to discuss any disagreement in this report with the licensing agency concerning the proper application of licensing requirements. The applicant/ licensee may request a formal review by the licensing agency to amend or dismiss the notice of deficiency and/ or civil penalty. Requests for review shall be made in writing within 15 business days of receipt of a deficiency notification or civil penalty assessment. Licensing deficiencies may be appealed pursuant to the procedures in the LIC 9058 Applicant/Licensee Rights.

AGENCY REVIEW The licensing agency review of an appeal may be conducted based upon information provided in writing by the applicant/licensee. The applicant/licensee may request an office meeting to provide additional information. The applicant/licensee will be notified in writing of the results of the agency review within 60 business days of the date when all necessary information has been provided to the licensing agency.

EMAIL REQUIREMENT Adult Community Care Facilities, Residential Care Facilities for the Chronically Ill, and Residential Care Facilities for the Elderly are required to provide and maintain an active email address of record with the licensing agency.

LIC809 (FAS) - (09/23)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: OAKDALE HEIGHTS OF REDDING
FACILITY NUMBER: 455002786
VISIT DATE: 04/07/2026
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Since Kristine’s departure from the facility as administrator; Brown stated that management has received several possible candidates, but all have fallen through. Brown stated Oakdale did hire Justine Long but after a few weeks but corporate did not feel like it was a good fit and let her go. Brown stated they also hired Rhonda Johnson who is a certified administrator and was offered the position as administrator for Oakdale but became the Wellness director for Sierra Oaks instead. Since this time Brown stated that they have had management overseeing Oakdale but still do not have a certified administrator in place.

LPM Crocker explained the concerns of having Michael Lang as administrator of Oakdale and Sierra Oaks. Sierra Oaks is currently facing some challenges and LPM Crocker stated that if attention was taken away from Sierra both facilities could suffer and that licensing does not want to see that happen.

Brown stated that “even though we do not have a certified administrator on staff that there is management that is overseeing Oakdale”

LPM Crocker stated that may be true but per regulations there needs to be a certified administrator assigned to the facility. LPM Crocker asked Brown what their plans were to obtain an administrator. Brown stated that they have posted indeed ads and have filtered through candidates but have not found a proper candidate.

Brown stated that “we do not want to hurry in picking a candidate because licensing requires an administrator now, want to find the right and qualified candidate.”

LPM Crocker asked again what their plan was to obtain an administrator and how long they needed. LPM Crocker stated to Brown that they are being cited for not having an administrator and worked out a plan of correction with Brown.

Exit interview conducted, copy of report given to Pat Brown and one type B deficiency was cited of today’s meeting. Please see 809-D page for deficiency.

NAME OF LICENSING PROGRAM MANAGER: Lauren Crocker
NAME OF LICENSING PROGRAM ANALYST: Marisa Chiarelli
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
LIC809 (FAS) - (06/04)
Page: 3 of 4
Document Has Been Signed on 04/10/2026 11:24 AM - It Cannot Be Edited


Created By: Marisa Chiarelli On 04/07/2026 at 04:57 PM
Link to Parent Document Below:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: OAKDALE HEIGHTS OF REDDING
FACILITY NUMBER: 455002786

DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/07/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/28/2026
Section Cited
CCR
87405(a)

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87405(a) Administrator - Qualifications and Duties
All facilities shall have a qualified and currently certified administrator.
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Licensee will hire an administrator by POC due date.
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The licensee did not comply with the section above evidence by: facility has been without an administrator for more than 30 days. Which posses a potential health, safety or personal rights risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
Lauren Crocker
NAME OF LICENSING PROGRAM MANAGER:
Marisa Chiarelli
NAME OF LICENSING PROGRAM ANALYST:
LICENSING PROGRAM ANALYST SIGNATURE:
DATE: 04/07/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 04/07/2026


LIC809 (FAS) - (06/04)
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