455002787-1-30-2026-59-AS-LCRR-DRP3HD-20260226171544

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 455002787
Report Date: 01/30/2026
Date Signed: 01/30/2026 11:33:08 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/29/2025 and conducted by Evaluator Sarah Benson

COMPLAINT CONTROL NUMBER: 59-AS-20250929085428

FACILITY NAME:	SIERRA OAKS OF REDDING		FACILITY NUMBER:	455002787
ADMINISTRATOR:	STEVENS, JACOB		FACILITY TYPE:	740
ADDRESS:	1520 COLLYER DR.		TELEPHONE:	(530) 241-5100
CITY:	REDDING	STATE: CA	ZIP CODE:	96003
CAPACITY:	113	CENSUS: 76	DATE:	01/30/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Community Relations Director Jennifer Campbell		TIME COMPLETED:	11:45 AM

ALLEGATION(S):

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Facility is making false claims with falsifying staff schedule. (Unsubstantiated)

INVESTIGATION FINDINGS:

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On January 30 2026 at 9:30 a.m., Sarah Benson, Licensing Program Analyst (LPA) arrived at the facility unannounced to deliver final findings regarding a complaint that was received on 09/29/25. LPA Benson met with Community Relations Director Jennifer Campbell, and explained the purpose of the visit.

During the interview process, interviews were performed and files were reviewed. The following documents were received and reviewed: staff list with telephone numbers, staff schedule, employee absence form, and a resident roster.

Continued on 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 59-AS-20250929085428

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: SIERRA OAKS OF REDDING	FACILITY NUMBER: 455002787
	VISIT DATE: 01/30/2026

NARRATIVE

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Facility is making false claims with falsifying staff schedule.

During the course of the investigation, LPA conducted interviews and obtained documentation pertinent to the investigation.

Staff stated management makes the schedule online and it shows there is a full staff with no correction to the schedule when call outs happen. It was reported that one staff was out on leave and they were still on the schedule a month later.

During the investigation process, most of the people interviewed reported there has been a history with the staff schedule not being updated to reflect when the facility is short staffed.

Document review of employee absence form revealed several days a week with sick calls or no shows.

It was reported staff are falsifying the schedule, although the schedule is not being updated when call outs happen causing the schedule to not be current.

Although the calendar is not updated there is insufficient evidence showing falsifying.

Although the above allegations mentioned may have happened, or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, the findings are Unsubstantiated.

SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026

LIC9099 (FAS) - (06/04)

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