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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455002932
Report Date: 09/04/2025
Date Signed: 09/04/2025 03:59:30 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/03/2025 and conducted by Evaluator Sarah Benson
COMPLAINT CONTROL NUMBER: 59-AS-20250903091335
FACILITY NAME:HILLTOP SPRINGS SENIOR LIVINGFACILITY NUMBER:
455002932
ADMINISTRATOR:LEHNER, TRACYFACILITY TYPE:
740
ADDRESS:7 HILLTOP DRTELEPHONE:
(530) 395-1777
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:211CENSUS: 92DATE:
09/04/2025
UNANNOUNCEDTIME BEGAN:
03:30 PM
MET WITH:Administrator Tracy LehnerTIME COMPLETED:
04:27 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff does not ensure facility is free of bed bugs.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On September 4, 2025 at approximately 3:30 PM, Licensing Program Analyst (LPA), Sarah Benson arrived unannounced at Hilltop Springs Senior Living for the purpose of opening a complaint investigation. LPA was greeted at the door by Administrator Tracy Lehner and was granted access into the facility.
During the opening of the complaint, LPA conducted a interview with Administrator. LPA Benson and Administrator Tracy Lehner toured the facility.
The Administrator stated a resident living in the Independent Living area had reported finding bed bugs. The apartment has been treated by a professional pest control. The Administrator reported the incident was isolated with no further signs of bed bugs at the facility. The resident is not living in the assisted living or memory care area. LPA Benson will cross report with the county health department.
This agency has investigated the complaint allegations. We have found the complaint was Unfounded, meaning that the allegation is false, could not have happened, and/or is without a reasonable basis. We have therefore dismissed the complaint.
Exit interview was conducted and a copy of this report was signed and given to the Administrator
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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