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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455401376
Report Date: 08/08/2024
Date Signed: 08/08/2024 11:04:38 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2024 and conducted by Evaluator Bianca Mendez
COMPLAINT CONTROL NUMBER: 13-CC-20240624111621
FACILITY NAME:SHASTA HEAD START - ANDERSON PARK CENTERFACILITY NUMBER:
455401376
ADMINISTRATOR:MILLER, SUSANFACILITY TYPE:
850
ADDRESS:1600 VETERANS LANETELEPHONE:
(530) 245-5118
CITY:ANDERSONSTATE: CAZIP CODE:
96007
CAPACITY:56CENSUS: 30DATE:
08/08/2024
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Susan MillerTIME COMPLETED:
11:14 AM
ALLEGATION(S):
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Staff left day care children unsupervised for an extended period of time.
INVESTIGATION FINDINGS:
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On 8/8/24 at 10:40 am Licensing Program Analyst (LPA) Bianca Mendez and Kayla Danielson conducted an unannounced complaint inspection and met with facility representative Susan Miller. It was alleged that staff left day care children unsupervised for an extended period of time specifically that a child was left outside on the playground.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20240624111621
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: SHASTA HEAD START - ANDERSON PARK CENTER
FACILITY NUMBER: 455401376
VISIT DATE: 08/08/2024
NARRATIVE
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Facility representative was interviewed on 6/25/24 at 8:59am and acknowledged that there was a small incident in which a preschool classroom was transitioning from outside play to inside the classroom this occurred between 10:30am on June 4th, 2024. Child (C1) was outside and there was another classroom separate from the preschool classroom that was outside and as the preschool classroom was transitioning to inside, the staff did not do a head count and left (C1) outside. Facility representative denied that C1 was left outside without supervision since there were 2 staff outside standing near the chain-link fence where they always had eyes on C1. Facility representative stated that it was estimated that C1 was outside for 30 seconds.

LPA interviewed staff (S1-S4) on 6/25/24. S1 stated that they work in the toddler classroom and when they were outside with their toddler classroom, they noticed that staff from the preschool classroom were leaving a child behind. S1 stated that they were yelling at staff as they were going into the classroom and staff did not hear them. S1 stated that they told S2, who was with them during outside play time with toddlers, to go get the radio and call the staff from the preschool classroom. S1 stated they told the C1 to stay outside next to them (the fence divided them) and once they had the radio, they called staff from the preschool classroom and informed them that they left a child behind. S1 stated that a staff member came outside to retrieve the child. S2 stated they were outside in the play area with toddlers along with S1. S2 stated they had their kids out in the playground from the toddler classroom and they were playing near the fence and noticed that staff from the preschool classroom were going inside with their kids and saw C1 was left behind and was playing near the fence line of the class toddler room playground. S2 stated that they were yelling at the staff from outside to get their attention and notified (S1) that staff left C1 behind. S1 and S2 banged on the window of the preschool classroom that faces their playground but could not get staff attention. S2 stated that S1 called staff over on the radio to let them know that they had left C1 outside. S1 and S2 both stated they did not take eyes off C1 when they were outside. S2 stated that C1 may have been outside for about 3 minutes or less before another staff from the preschool came to retrieve C1 from the playground. S3 stated that there was no child left unsupervised because there was not an extended period of time and there was only one minute that the child was left outside but they were being supervised by 2 staff from the toddler classroom. S4 stated they work in the preschool classroom and were aware of the incident where C1 was left outside. S4 stated that day during the incident, they had two substitute teachers and S4 was not present during transition from outside to inside because they were inside the classroom assisting two children in the bathroom.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20240624111621
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: SHASTA HEAD START - ANDERSON PARK CENTER
FACILITY NUMBER: 455401376
VISIT DATE: 08/08/2024
NARRATIVE
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On 6/27/24 at 8:30am, LPA Mendez had reviewed the camera footage of C1 who was left on the playground unsupervised. The camera footage obtained was from the toddler outdoor play area. From the angle LPA could see C1 was next to the chain-link fence of the preschool play yard and there was staff on the outdoor play yard of the toddler classroom. LPA observed 2 staff in the video footage and then observed staff quickly attend to C1 at the fence line, LPA observed in the video that staff were shouting through the chain-link fence. LPA observed in the camera, that 1 staff was seen banging on the classroom window to get their attention and then later grabbed a radio. LPA observed from the video a preschool teacher went to retrieve the child but was unable to view what teacher from the preschool classroom went onto the playground to retrieve the child.
LPA observed that the two staff from toddler classroom remained at the play yard with their children and at the same time 1 staff was at the chain link fence with C1 from the preschool room. LPA was able to review the footage from 10:35am on June 4th and was able to determine the child was outside for more than 30 seconds.

During today’s inspection, the facility was toured. There were 30 children present in care.
Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3