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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455401999
Report Date: 06/14/2024
Date Signed: 06/14/2024 04:06:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/02/2024 and conducted by Evaluator Nicolette Cunningham
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20240102111114
FACILITY NAME:HEATHER RIDGE INFANT CENTERFACILITY NUMBER:
455401999
ADMINISTRATOR:WALWORTH, KRISTENFACILITY TYPE:
830
ADDRESS:820 SAINT MARKS ST.TELEPHONE:
(530) 241-7226
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:12CENSUS: 10DATE:
06/14/2024
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:Kristen WalworthTIME COMPLETED:
03:20 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff left daycare children unattended
Staff used inappropriate form of discipline
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 6/14/24 at 2:15pm, Licensing Program Analyst (LPA) Kayla Danielson and Nicolette Cunningham conducted an unannounced complaint inspection, and met with licensee Kristen Walworth. It was alleged staff used inappropriate form of discipline and staff left daycare children unattended. The Center Director and five staff (S1-S6) were interviewed on 01/03/2024 and they denied the allegations stating they redirect children and stated they have not left any infants unattended. Center Director and staff stated they do not use inappropriate forms of discipline and stated their discipline policy. Ten parents (P1-P10) were interviewed between 01/23/2024 and 04/22/2024 and stated that the facility always seems clean and orderly when they pick up their children and haven’t seen anything wrong with, they in which facility staff discipline children. During the complaint investigation visits, LPA also observed the facility staff were providing adequate care and supervision to children. Although the allegations that staff used inappropriate form of discipline and staff left daycare children unattended may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, and the findings are unsubstantiated. An exit interview was conducted, appeal rights provided, and notice of site visit posted.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 06/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/14/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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