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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455401999
Report Date: 12/02/2024
Date Signed: 12/02/2024 10:33:48 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/14/2024 and conducted by Evaluator Sydney Sims
COMPLAINT CONTROL NUMBER: 13-CC-20241014090115
FACILITY NAME:HEATHER RIDGE INFANT CENTERFACILITY NUMBER:
455401999
ADMINISTRATOR:WALWORTH, KRISTENFACILITY TYPE:
830
ADDRESS:820 SAINT MARKS ST.TELEPHONE:
(530) 241-7226
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:12CENSUS: 8DATE:
12/02/2024
UNANNOUNCEDTIME BEGAN:
08:31 AM
MET WITH:Kristen Walworth - Director TIME COMPLETED:
09:34 AM
ALLEGATION(S):
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Facility staff mock infant in care
INVESTIGATION FINDINGS:
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On 12/02/24 at 8:31am, Licensing Program Analyst (LPA) Sydney Sims conducted an unannounced complaint inspection, and met with Director Kristen WaIworth it was alleged that Facility staff mock infant in care, specifically that Child C1’s medical condition was mocked while in care.

The Director was interviewed on 10/14/24 and admitted the allegation stating that the Director was informed that staff S1 and S5 had mocked C1’s medical condition in care by sending text messages regarding the child’s medical condition that included a internet searched picture of the condition.

Four staff were interviewed on 10/14/24 and 11/19/24 S1, S3 confirmed the allegation, stating that Staff S5 and S6 would mock C1’s medical condition while the child was in care at the facility, and that S6 would laugh at the C1’s medical condition while C1’s diaper was being changed. S1 – S4 also stated that S1 and S5 had engaged in a text thread that mocked C1’s medical condition.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20241014090115
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: HEATHER RIDGE INFANT CENTER
FACILITY NUMBER: 455401999
VISIT DATE: 12/02/2024
NARRATIVE
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LPA Sims received copies of the text thread between S1 and S5 that include the use of abbreviations “ Lol” and “LMAO” in regards to a internet browser search of the child’s medical condition. LPA Sims observed that image included pictures of a child’s genitals.

During today’s inspection, the facility was toured and LPA Observed 8 children in care.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D

LPA Sims informed Director that this report dated 12/2/24 documents one Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Sims informed the Director to provide a copy of this licensing report dated 12/2/24 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the Director Kristen Walworth. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20241014090115
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: HEATHER RIDGE INFANT CENTER
FACILITY NUMBER: 455401999
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/02/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/03/2024
Section Cited
CCR
101223(a)(3)
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To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule... This requirement was not met as evidenced by:
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Director will have all staff watch Personal Rights in Child care provided on the CCLD website and write statement acknowledging that all staff watched and understood the video. Director will send copy of statement to LPA Sims by 12/03/24
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Based on observation, and interview the licensee did not comply with the section cited above, staff mock C1's medical condition while in care which poses an immediate OR potential health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3