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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455401999
Report Date: 12/02/2024
Date Signed: 12/02/2024 10:37:05 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/11/2024 and conducted by Evaluator Sydney Sims
COMPLAINT CONTROL NUMBER: 13-CC-20240911121452
FACILITY NAME:HEATHER RIDGE INFANT CENTERFACILITY NUMBER:
455401999
ADMINISTRATOR:WALWORTH, KRISTENFACILITY TYPE:
830
ADDRESS:820 SAINT MARKS ST.TELEPHONE:
(530) 241-7226
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:12CENSUS: 8DATE:
12/02/2024
UNANNOUNCEDTIME BEGAN:
09:34 AM
MET WITH:Kristen Walworth - Director TIME COMPLETED:
10:47 AM
ALLEGATION(S):
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Licensee does not ensure facility operates with in ratio
INVESTIGATION FINDINGS:
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On 12/2/24 at 9:34am, Licensing Program Analyst (LPA) Sydney Sims conducted an unannounced complaint inspection and met with Director Kristen Walworth. It was alleged that Licensee does not ensure facility operates with in ratio, specifically that the infant room is out of ratio while staff goes on lunch break.

The Director was interviewed on 9/16/24 at 9:32am and admitted the allegation stating that the Facility was unaware that to have a 12 infant to 1 teacher ratio that all infants needed to be asleep. Director confirmed that the facility has operated with 12 infants to 1 teacher with 4 infants awake but if a 5th infant wakes up a support staff with be sent into the room to try to comply with ratio requirements

Seven staff were interviewed on 9/13/24 and 9/16/24 and S2 - S3, S5 - S7 confirmed the allegation stating that staff were unaware of the 12 infant to 1 teacher ratio required all infants to be asleep. S1– had no knowledge of the allegation stating that S1 is not present in the infant room during lunch
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20240911121452
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: HEATHER RIDGE INFANT CENTER
FACILITY NUMBER: 455401999
VISIT DATE: 12/02/2024
NARRATIVE
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Three parents were interviewed on 11/6/24, 11/7/24 and 11/21/24 and P1 and P3 had no knowledge of what the ratio requirements were. P2 stated that P2 was aware of what the ratio requirements were but had not observed the facility being out of ratio.

On 9/13/24 LPA Sims observed one was teacher alone with 12 infants and 3 of the infant were awake.

During today’s inspection, the facility was toured and LPA Sims observed 8 children in care.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with the Director Kristen Walworth.. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20240911121452
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: HEATHER RIDGE INFANT CENTER
FACILITY NUMBER: 455401999
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/02/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/16/2024
Section Cited
CCR
101416.5(d)
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There shall be one teacher to every 12 sleeping infants provided the remaining staff necessary to meet the ratios specified in (b) above are immediately available at the center. This requirement was not met as evidenced by:
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Director will conduct an all staff meeting and review the ratio requirements provided by LPA Sims. Director will have staff sign paper acknowledging they understand the ratio requirements and send copy to LPA Sims by 1216/24
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Based on observation, and record review, the facility did not comply with the section cited above, by not complying with the ratio requirements.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3