455401999-10-31-2025-13-CC-EVIA-DN7MCX-20251107083017

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 455401999
Report Date: 09/26/2025
Date Signed: 10/31/2025 12:11:50 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/18/2025 and conducted by Evaluator Nicolette Cunningham

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20250718102552

FACILITY NAME:	HEATHER RIDGE INFANT CENTER		FACILITY NUMBER:	455401999
ADMINISTRATOR:	WALWORTH, KRISTEN		FACILITY TYPE:	830
ADDRESS:	820 SAINT MARKS ST.		TELEPHONE:	(530) 241-7226
CITY:	REDDING	STATE: CA	ZIP CODE:	96003
CAPACITY:	12	CENSUS: 7	DATE:	09/26/2025
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Kristen Walworth		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Facility is not in good repair
Facility is not kept in clean sanitary condition
Staff do not ensure children are provided with adequate care and supervision at all times

INVESTIGATION FINDINGS:

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On 9/26/25 at 9:00 a.m., Licensing Program Analyst (LPA) Nicolette Cunningham conducted an unannounced complaint inspection, and met with director Kristen Walworth.

The director and four staff members (S1-S4) were interviewed on 7/28/25, 9/11/25 and 9/23/25. Four parents (P1, P2, P6 and P7) were interviewed on 9/23/25. No children interviews were conducted due to some children being not verbal, too young to interview, not available, or did not qualify to be interviewed.

It was alleged the facility is not kept in good repair, specifically there was a large hole in the ceiling. It was also alleged that the facility is not kept in clean sanitary condition, specifically, black mold was on carpets, the floors were dirty, paint was peeling from the walls and benches, and black mold was on the floorboards.

The director denied the allegations and reported she had not observed black mold in the facility but did mention there was a large dark stain that was on the carpet that was recently removed. The director stated the markings on the floorboards were grease that was used to lubricate the door hinges. Four staff provided a variety of responses such as no concern about the cleanness of the building, the facility is not terrible but could use some cleaning and if staff point out a concern the director quickly plans to

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:	DATE: 09/26/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20250718102552

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: HEATHER RIDGE INFANT CENTER	FACILITY NUMBER: 455401999
	VISIT DATE: 09/26/2025

NARRATIVE

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correct the situation. Two out of four parents reported no concerns. P2 reported one teacher is adamant about keeping the facility clean. P6 reported observing soiled clothing on top of cubbies and stated the facility could use some cleaning.

On 7/28, 9/11 and 9/26/25, LPA toured the facility and did not observe the alleged cleaning issues. LPA observed the kitchen clean and sanitary with food and cookware organized.

It was also alleged that staff do not ensure infants are provided with adequate care and supervision at all times, specifically, staff leave children unattended in the classrooms.

The director denied the allegation and stated there’s a great group of staff working at the facility and she has never observed staff leaving children unattended. Two out of four parents voiced concerns and stated one staff focused on one child. Two out of four staff members voiced concerns about a staff member but did not provide specific details and stated that the staff member is no longer working at the facility.

On 7/28, 9/11 and 9/26/25, LPA observed staff providing adequate supervision to infants in care.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the director, Kristen Walworth. Appeal rights were provided. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:	DATE: 09/26/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2025

LIC9099 (FAS) - (06/04)

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