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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455404876
Report Date: 03/27/2025
Date Signed: 03/27/2025 10:21:48 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2025 and conducted by Evaluator Bianca Mendez
COMPLAINT CONTROL NUMBER: 13-CC-20250325093003
FACILITY NAME:GUIN, JEANETTE FAMILY CHILD CARE HOMEFACILITY NUMBER:
455404876
ADMINISTRATOR:GUIN, JEANETTEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 347-5547
CITY:COTTONWOODSTATE: CAZIP CODE:
96022
CAPACITY:14CENSUS: 8DATE:
03/27/2025
UNANNOUNCEDTIME BEGAN:
09:19 AM
MET WITH:Jeanette GuinTIME COMPLETED:
10:22 AM
ALLEGATION(S):
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strong odor of cat urine in the daycare room
daycare room is cluttered and disorderly
INVESTIGATION FINDINGS:
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On 3/27/25 at 9:19am, Licensing Program Analyst (LPA) Bianca Mendez and Erica Laird conducted an unannounced complaint inspection, and met with licensee Jeanette Guin. It was alleged there is a strong odor of cat urine in the daycare room and daycare room is cluttered and disorderly.

The licensee was interviewed on 3/27/25 at 9:25am and denied no knowledge of the allegation, and stated that they do not smell any odors and has stuff in the daycare room for all ages. During today’s inspection, the facility was toured . LPA smelled a malodorous smell of cat urine that lingers in the daycare room creating an uncomfortable and noticeable odor in the air. LPA observed the daycare room is cluttered and disorderly, filled with piles of boxes and papers, some of which are blocking the windows, potential egress creating a cluttered and disorganized space which poses hazards by increasing the risk of tripping and difficulty to access emergency exits. LPAs observed 8 children in care and obtained a copy of child care roster.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2025 and conducted by Evaluator Bianca Mendez
COMPLAINT CONTROL NUMBER: 13-CC-20250325093003

FACILITY NAME:GUIN, JEANETTE FAMILY CHILD CARE HOMEFACILITY NUMBER:
455404876
ADMINISTRATOR:GUIN, JEANETTEFACILITY TYPE:
810
ADDRESS:3424 EL CAMINOTELEPHONE:
(530) 347-5547
CITY:COTTONWOODSTATE: CAZIP CODE:
96022
CAPACITY:14CENSUS: 8DATE:
03/27/2025
UNANNOUNCEDTIME BEGAN:
09:19 AM
MET WITH:Jeanette GuinTIME COMPLETED:
10:22 AM
ALLEGATION(S):
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Kitchen where food is prepared is unsanitary
INVESTIGATION FINDINGS:
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On 3/27/25 at 9:19 am, Licensing Program Analyst (LPA) Bianca Mendez and Erica Laird conducted an unannounced complaint inspection, and met with licensee Jeanette Guin. It was alleged that kitchen where food is prepared is unsanitary specifically that where children's meals and bottles are prepared.
The licensee was interviewed 3/27/25 at 9:25am and denied the allegation and stated that is not messy it is clean.
During today’s inspection, the facility was toured LPA observed kitchen space, the kitchen counter was free of food particles and LPAs observed the kitchen had appeared to have been recently clean.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. Notice of site visit was given must remained posted for 30 days. Appeal rights were provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 13-CC-20250325093003
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: GUIN, JEANETTE FAMILY CHILD CARE HOME
FACILITY NUMBER: 455404876
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/27/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type A
03/27/2025
Section Cited
CCR
102423
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Personal rights
(a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following: (2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment.
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This requirement was not met as evidenced by: LPA observed a malodorous smell of cat urine that has a sharp, pungent odor that lingers in the air creating a uncomfortable environment for children which poses an immediate health and safety risk.
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Request Denied
Type A
03/27/2025
Section Cited
CCR
102417
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Operation of a family child care home
b) The home shall be kept clean and orderly, with heating and ventilation for safety and comfort.
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This requirement was not met as evidenced by:LPA observed daycare room cluttered and disorderly blocking windows and egress which is an immediate health and safety risk.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4
Control Number 13-CC-20250325093003
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: GUIN, JEANETTE FAMILY CHILD CARE HOME
FACILITY NUMBER: 455404876
VISIT DATE: 03/27/2025
NARRATIVE
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Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

LPA Mendez informed licensee Jeanette Guin that this report dated 3/27/25 documents 2 Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

LPA Mendez informed Jeanette Guin to provide a copy of this licensing report dated 3/27/25 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.



Exit interview conducted and report was reviewed with licensee Jeanette Guin. Appeal Rights were provided. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4