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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455404876
Report Date: 09/15/2025
Date Signed: 09/15/2025 09:41:10 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/18/2025 and conducted by Evaluator Bianca Mendez
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20250818111453
FACILITY NAME:GUIN, JEANETTE FAMILY CHILD CARE HOMEFACILITY NUMBER:
455404876
ADMINISTRATOR:GUIN, JEANETTEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 347-5547
CITY:COTTONWOODSTATE: CAZIP CODE:
96022
CAPACITY:14CENSUS: 6DATE:
09/15/2025
UNANNOUNCEDTIME BEGAN:
09:26 AM
MET WITH:Jeanette GuinTIME COMPLETED:
09:50 AM
ALLEGATION(S):
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Licensee used inappropriate discipline
Licensee handled child roughly
Licensee used inappropriate language in front of daycare child
Licensee does not provide adequate supervision
Licensee does not follow safe sleep practices
INVESTIGATION FINDINGS:
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On 9/15/25 at 9:26 am, Licensing Program Analyst (LPA) Bianca Mendez and Erica Laird conducted an unannounced complaint inspection, and met with licensee Jeanette Guin. It was alleged that Licensee used inappropriate discipline specifically, flicked a child, licensee handled child roughly, licensee used inappropriate language in front of daycare child, licensee does not provide adequate supervision, and licensee does not follow safe sleep practices.

The licensee was interviewed on 8/19/25 at 11:10am and denied the following allegations and stated that they use time out for children in care. They have never handled children roughly. They had not used inappropriate language in front of daycare children. Licensee stated they provide adequate supervision. Licensee stated that they are following safe sleep practices.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20250818111453
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: GUIN, JEANETTE FAMILY CHILD CARE HOME
FACILITY NUMBER: 455404876
VISIT DATE: 09/15/2025
NARRATIVE
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LPA interviewed staff (S1) on 8/19/25. S1 stated licensee has never used inappropriate discipline and has never flicked a child. S1 stated that timeout is a minute per their age. They go to time out for hitting or biting or throwing toys at another kid. S1 stated licensee has never used inappropriate language in front of day care children. S1 stated that they have never been left alone with children. S1 stated they are following safe sleep practices; they are documenting every 15 minutes, and they are not having infants in the pack n play with covers on top.
LPA interviewed parents (P1-P7) on 8/18/25,8/28/25 9/9/25. 1 of 7 parents stated that licensee had used inappropriate discipline. 1 of 7 parents stated that they had knowledge that licensee handled child roughly. 1 of 7 parents stated that they had knowledge that licensee used inappropriate language in front of daycare children. 2 of 7 parents stated that they had concerns regarding licensee providing adequate supervision. 2 of 7 parents stated that licensee did not follow safe sleep practices.
LPA conducted interviews on 8/18/25,and 9/9/25 with children (C1-C2). C1 had stated that they witnessed licensee flick C3 on the mouth for attempting to bite C1. C1 stated they had witnessed licensee grab a child by the arm and twisted their arm and put them in the corner. C1 stated that licensee did use inappropriate language (curse words) when the children were yelling and having fun. C1 stated that they witnessed licensee place blanket on top of the pack n play while infants were sleeping. C2 stated “yeah” to the licensee using bad words.
During today’s inspection, the facility was toured. LPA observed 6 children in care.
Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.
Exit interview conducted and report was reviewed with the licensee Jeanette Guin Appeal rights were provided.
A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2