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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455406502
Report Date: 09/20/2023
Date Signed: 09/20/2023 09:30:45 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/28/2023 and conducted by Evaluator Bianca Mendez
COMPLAINT CONTROL NUMBER: 13-CC-20230728061010
FACILITY NAME:MAZZANTI, JENNA FAMILY CHILD CARE HOMEFACILITY NUMBER:
455406502
ADMINISTRATOR:MAZZANTI, JENNAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 949-4460
CITY:COTTONWOODSTATE: CAZIP CODE:
96022
CAPACITY:14CENSUS: 10DATE:
09/20/2023
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Jenna MazzantiTIME COMPLETED:
09:40 AM
ALLEGATION(S):
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Home is unsanitary.
INVESTIGATION FINDINGS:
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On 9/20/23 at 9:00am, Licensing Program Analyst (LPA) Mendez conducted an unannounced complaint inspection and met with licensee Jenna Mazzanti. It was alleged home is unsanitary.

LPA interviewed licensee on 8/2/23 at 9:05am and licensee stated she cleans during the day and cleans before the children go outside and during nap and cleans in the morning before children arrive.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 13-CC-20230728061010
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: MAZZANTI, JENNA FAMILY CHILD CARE HOME
FACILITY NUMBER: 455406502
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/20/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/20/2023
Section Cited
CCR
102417
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(b) The home shall be kept clean and orderly, with heating and ventilation for safety and comfort.

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Licensee stated they will start cleaning check list and clean more frequently in the daycare
and submit photos of proof that daycare room is picked
Licensee will submit plan of correction to LPA by 10/4/23.
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This requirement was not met as evidenced by LPAs observed food left over on the tables of the daycare room and items were scattered on the floor of the daycare room
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/20/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/28/2023 and conducted by Evaluator Bianca Mendez
COMPLAINT CONTROL NUMBER: 13-CC-20230728061010

FACILITY NAME:MAZZANTI, JENNA FAMILY CHILD CARE HOMEFACILITY NUMBER:
455406502
ADMINISTRATOR:MAZZANTI, JENNAFACILITY TYPE:
810
ADDRESS:20593 LINDA LANETELEPHONE:
(530) 949-4460
CITY:COTTONWOODSTATE: CAZIP CODE:
96022
CAPACITY:14CENSUS: DATE:
09/20/2023
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Jenna MazzantiTIME COMPLETED:
09:40 AM
ALLEGATION(S):
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Licensee did not change child's diaper as needed.
INVESTIGATION FINDINGS:
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On 9/20/23 at 9:00am, Licensing Program Analyst (LPA) Mendez conducted an unannounced complaint inspection and met with licensee Jenna Mazzanti. It was alleged that licensee did not change child's diaper as needed.

LPA interviewed licensee on 8/2/23 at 9:05am and licensee stated that children are in the process of potty training, and she changes diapers periodically throughout the day and changes them before they go home. Licensee stated when they are playing outside, and they do get changed before they go outside and when they come in from outside and check on diapers before and after nap and before and after nap and they check them before going home. LPA asked how many children wear diaper and licensee stated that about 9 children wear diapers.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 13-CC-20230728061010
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: MAZZANTI, JENNA FAMILY CHILD CARE HOME
FACILITY NUMBER: 455406502
VISIT DATE: 09/20/2023
NARRATIVE
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LPA Sims interviewed staff (S1) on 9/9/23 and LPA asked how many kids are in diapers. S1 stated that 3 kids wear diapers all day and that 9 kids total wear diapers during nap time. LPA asked S1 how often they are changing diapers and S1 stated that they are changing the diapers every two hours and before and after they go outside.

LPA Sims interviewed 7 parents (P1-P7) on 8/9/23, 8/11/23 and 9/1/23. LPA asked parents if their child wears diapers in which 6 of 7 parents stated yes, their child wears diapers. LPA asked parents if their child had experienced diaper rashes from facility in which 6 of 7 parents no, they have not had any diaper rashes. LPA asked if they have had any issues with soiled diapers in which 6 of 7 parents stated no they have had no issues with soiled diapers.

During today’s visit facility was toured. LPA observed 9 children in care with licensee and staff present.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the finding is unsubstantiated. An exit interview was conducted. The Notice of Site Visit must be posted for 30 days.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 13-CC-20230728061010
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: MAZZANTI, JENNA FAMILY CHILD CARE HOME
FACILITY NUMBER: 455406502
VISIT DATE: 09/20/2023
NARRATIVE
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LPA Sims interviewed staff (S1) on 9/9/23 and asked if they have observed any issues with the day-care's sanitary levels. S1 stated that there are no issues with the day-care’s sanitary levels and that the home is clean. LPA asked who oversees the cleaning. S1 stated that the licensee typically oversees the responsibility of cleaning. LPA asked if there is a checklist for the cleaning. S1 said there is no checklist for cleaning. LPA asked what the cleaning routine is in which S1 stated that one person takes the children outside and the other cleans up in the morning and then during nap time they both clean up while the children are sleeping. LPA asked how often cleaning is done and how often deep cleaning is done. S1 stated that cleaning is done every day, and that deep cleaning is done every other day.

LPA Sims interviewed 7 parents (P1-P7) on 8/9/23, 8/11/23 and 9/1/23. LPA Sims interviewed parents and asked if they had any issue with the day-care's sanitary levels in which 5 of 7 parents stated no, they had no issues with sanitary levels of the facility. 2 of 7 parents stated yes. P4 stated that the facility was not physically clean and there was stuff on the floor. P7 stated that the facility was dirty, sticky and stuff everywhere.
During the visit on 8/2/23, LPAs observed the daycare room had left over food crumbs on the table and items were scattered through the daycare room. Licensee stated that children were in care July 28th on Friday and licensee closed for the week of July 31st through the first week of August for vacation.

During today’s visit facility was toured. LPA observed 9 children in care with licensee and staff supervising children.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Appeal rights were provided and exit interview conducted. The Notice of Site Visit must be posted for 30 days.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5