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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455406955
Report Date: 05/21/2025
Date Signed: 05/21/2025 12:55:13 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/27/2025 and conducted by Evaluator Sydney Sims
COMPLAINT CONTROL NUMBER: 13-CC-20250227111912
FACILITY NAME:BRIGHT FUTURES CHILDREN CENTER (PRESCHOOL)FACILITY NUMBER:
455406955
ADMINISTRATOR:HORST, STEPHANIEFACILITY TYPE:
850
ADDRESS:1345 LIBERTY STREETTELEPHONE:
(530) 276-0506
CITY:REDDINGSTATE: CAZIP CODE:
96001
CAPACITY:24CENSUS: 21DATE:
05/21/2025
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:Ashley Wood Asssitant Director and Nikki Bull - Director TIME COMPLETED:
10:27 AM
ALLEGATION(S):
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Staff on cellphones not providing supervision

INVESTIGATION FINDINGS:
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On 05/21/25 at 8:40am, Licensing Program Analyst (LPA) Sydney Sims conducted an unannounced complaint inspection, and met with Facility representative Ashley Wood . It was alleged that Staff are on cellphones not providing supervision specifically that Facility staff are on their phones during pick up and drop off and are not supervising the children.

The Director Niki Bull was interviewed on 03/05/25 at 8:59am Director denied the allegation stating that facility staff are not supposed to have their phones while working and that staff provide proper supervision to children during pick up and drop off.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 13-CC-20250227111912
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BRIGHT FUTURES CHILDREN CENTER (PRESCHOOL)
FACILITY NUMBER: 455406955
VISIT DATE: 05/21/2025
NARRATIVE
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Four staff (S1- S4) were interviewed on 3/13/25 and 5/21/25 and S1 denied the allegation that facility staff are on their cell phones not providing supervision during pick up and drop off stating that there is strict cell phone policy and that staff provide the required supervision. S3 had no knowledge if cell phones are being used during drop off time as S3 is not present in the facility but denied that staff are on their cell phones during pick up as S3 is present for pick up time and has not observed staff on their phones S2 and S4 confirmed the allegation stating that staff have been observed to be on their cell phones during drop off in the morning times and that staff will be on their phones rather than supervising children.

Three children (C1 – C3) were interviewed on 3/5/25 and 5/21/25 and C1 and C3 confirmed the allegation that facility staff are on their phones stating that staff have been observed on their cellphones in the morning time. C2 denied the allegation that staff are on their cell phones stating that C2 has not observed any staff on their cell phone.

Seven parents (P1 – P7) were interviewed on 3/13/25, and denied the allegations stating that P1 – P7 have not observed any staff on their phones not providing supervision to the children in care during pick up or drop off and that there is no concerns about the supervision being provided.

During today’s inspection, the facility was toured and LPA observed 21 children in care.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated

Exit interview conducted and report was reviewed with the facility representative Ashley Wood. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4