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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455406955
Report Date: 07/03/2025
Date Signed: 07/03/2025 09:14:58 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/09/2025 and conducted by Evaluator Sydney Sims
COMPLAINT CONTROL NUMBER: 13-CC-20250609091217
FACILITY NAME:BRIGHT FUTURES CHILDREN CENTER (PRESCHOOL)FACILITY NUMBER:
455406955
ADMINISTRATOR:HORST, STEPHANIEFACILITY TYPE:
850
ADDRESS:1345 LIBERTY STREETTELEPHONE:
(530) 276-0506
CITY:REDDINGSTATE: CAZIP CODE:
96001
CAPACITY:24CENSUS: 18DATE:
07/03/2025
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:Niki Bull - Director TIME COMPLETED:
09:14 AM
ALLEGATION(S):
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Staff are not washing children's sheets weekly or when soiled
INVESTIGATION FINDINGS:
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On 07/03/25 at 8:40am, Licensing Program Analyst (LPA) Sydney Sims conducted an unannounced complaint inspection, and met with Facility Representative Niki Bull. It was alleged that Staff are not washing children's sheets weekly or when soiled, specifically that the children’s bedding is not being washed every week.

LPA Sims interviewed Licensee on 6/18/25 at 1:29pm, Licensee denied the allegation that children's sheets are not being washed weekly or when soiled, stating that the Licensee washes the sheets herself weekly. Licensee did state that the Licensee missed one week of washing because the Licensee changed the washing day from Friday to Tuesday on the week of June 6th 2025.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 13-CC-20250609091217
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BRIGHT FUTURES CHILDREN CENTER (PRESCHOOL)
FACILITY NUMBER: 455406955
VISIT DATE: 07/03/2025
NARRATIVE
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Four staff were interviewed on 6/18/25 and S1 denied the allegation stating that bedding gets washed weekly and that S1 is unaware of a week where the bedding has not been washed. S2 – S3 confirmed the allegation stating that washing day had recently been changed from Friday to Tuesday and that the bedding was not washed the week of the transition.

Facility was toured and LPA Sims observed 18 children in care.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with the facility representative Niki Bull. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 13-CC-20250609091217
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: BRIGHT FUTURES CHILDREN CENTER (PRESCHOOL)
FACILITY NUMBER: 455406955
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/03/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/04/2025
Section Cited
CCR
101239.1(c)(3)
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Sheets shall be washed weekly or when soiled or wet.



This requirement was not met as evidenced by:
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Licensee will create a schedule that ensures that bedding will get washed weekly, and add a back up plan in case priamry plan is not do able. Licensee will send copy of plan to LPA Sims via email to sydney.sims@dss.ca.gov
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Based on interview, the licensee did not comply with the section cited above in, Staff did not ensure sheets were washed weekly which poses an potential health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5