455406955-5-21-2026-13-CC-MAVS-DUNPY6-20260602114323

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 455406955
Report Date: 05/21/2026
Date Signed: 05/21/2026 03:34:23 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/03/2026 and conducted by Evaluator Sydney Sims

COMPLAINT CONTROL NUMBER: 13-CC-20260303084603

FACILITY NAME:	BRIGHT FUTURES CHILDREN CENTER (PRESCHOOL)		FACILITY NUMBER:	455406955
ADMINISTRATOR:	HORST, STEPHANIE		FACILITY TYPE:	850
ADDRESS:	1345 LIBERTY STREET		TELEPHONE:	(530) 276-0506
CITY:	REDDING	STATE: CA	ZIP CODE:	96001
CAPACITY:	24	CENSUS:	DATE:	05/21/2026
		UNANNOUNCED	TIME BEGAN:	10:42 AM
MET WITH:	Stephanie Horst - Licensee		TIME COMPLETED:	11:35 AM

ALLEGATION(S):

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Staff did not ensure children were supervised at all times

INVESTIGATION FINDINGS:

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On 05/21/26 at 10:42am, Licensing Program Analyst (LPA) Sydney Sims conducted an unannounced complaint inspection, and met with Licensee Stephanie Horst. It was alleged that Staff did not ensure children were supervised at all times, specifically that children are going into the hallway unsupervised and going into the staff bathroom, other classrooms, or standing in the hallway alone.

On 3/10/26 at 2:16pm LPA Erica Laird conducted an interview with Director Niki Bull. Niki denied the allegation stating children are always supervised. Niki stated she has not heard concerns regarding supervision.

Seven staff (S1 -S7) were interviewed on 3/10/26, 4/17/26 and 05/06/26. Staff S1 – S6 had no knowledge of the allegation stating that children do run back into the hall way but that staff always follow right behind the children and do not allow the children to be unsupervised. Staff S7 confirmed the allegation stating that children will be found playing in the hallway unsupervised or will be found in other classroom or the staff bathroom with out staff supervision.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:	DATE: 05/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20260303084603

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: BRIGHT FUTURES CHILDREN CENTER (PRESCHOOL)	FACILITY NUMBER: 455406955
	VISIT DATE: 05/21/2026

NARRATIVE

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Five Parents (P1 -P5) were interviewed on 05/18/26 and P1 – P3 had no knowledge of the allegation stating that they had not observed any children being unsupervised in the back hallway area, observed any children in the staff bathroom or observed children in the incorrect classroom. P3 did state that once at pick up P3 observed a child in the hallway alone but was not sure if the child’s parent was on site with the child and could not confirm if the child was under the supervision of staff or their parent. P4 – P5 confirmed the allegation stating that they had observed the children unsupervised in the back hallway area. P4 stated that when P4 would pick up their child from the facility P4 would have to go find their child and that the child would be in the hallway or infant classroom unsupervised. P5 stated that P5 has observed children alone in the hallway and P5 observed children napping on cots in the hallway without the supervision of staff. P5 stated that the staff would be sitting up front at the desk and could not see the children that were napping in the hallway

Two children (C1-C2) were interviewed on 03/10/26 and had no knowledge of the allegation stating that C1 and C2 are never alone and that they always have a teacher with them.

On 3/10/26, 05/06/26, and 05/21/26 the facility was toured and LPA Sims did not observe any children left unsupervised. LPA did not observe any children attempting to go into the hallway, staff bathroom, or other classroom alone.

During the investigation interviews were conducted with staff, parents and children and LPA observed the facility. The findings did not support the allegation.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the Licensee Stephanie Horst. Appeal rights were provided and notice of site visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:	DATE: 05/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026

LIC9099 (FAS) - (06/04)

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