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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455406974
Report Date: 07/03/2025
Date Signed: 08/01/2025 10:27:11 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/11/2025 and conducted by Evaluator Sydney Sims
COMPLAINT CONTROL NUMBER: 13-CC-20250411122718
FACILITY NAME:BRIGHT FUTURES CHILDREN CENTER (INFANT)FACILITY NUMBER:
455406974
ADMINISTRATOR:HORST, STEPHANIEFACILITY TYPE:
830
ADDRESS:1345 LIBERTY ST.TELEPHONE:
(530) 276-0506
CITY:REDDINGSTATE: CAZIP CODE:
96001
CAPACITY:16CENSUS: 11DATE:
07/03/2025
UNANNOUNCEDTIME BEGAN:
10:55 AM
MET WITH:Stephanie Horst - Licensee TIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Facility staff are operating out of ratio
INVESTIGATION FINDINGS:
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On 7/3/25 at 10:55pm, Licensing Program Analyst (LPA) Sydney Sims conducted an unannounced complaint inspection and met with licensee Stephanie Horst. It was alleged that Facility staff are operating out of ratio specifically that the facility is out of ratio during nap time.

On 4/10/25 at 9:24am LPA Sims interviewed Director Niki Bull, and Director denied the allegation stating that the facility does not operate out of ratio and that the facility ensures that the infant room is in ratio throughout the day.

Five staff (S1 – S5) were interviewed on 05/21/25 and 07/03/25 and S2 and S5 denied the allegation stating that the infant room does not go out of ratio and that the facility follows a break schedule to make sure ratio is maintained. S1, S3 – S4 confirmed the allegation stating that the facility does go out of ratio at nap time.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20250411122718
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BRIGHT FUTURES CHILDREN CENTER (INFANT)
FACILITY NUMBER: 455406974
VISIT DATE: 07/03/2025
NARRATIVE
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Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

During today’s inspection, the facility was toured LPA observed 11 children in care. LPA Sims observed the infant room to be in ratio and to have coverage for the infant nap time and staff breaks.

Exit interview conducted and report was reviewed with the licensee Stephanie Horst. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2