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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455407064
Report Date: 12/19/2024
Date Signed: 12/19/2024 09:40:33 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/04/2024 and conducted by Evaluator Bianca Mendez
COMPLAINT CONTROL NUMBER: 13-CC-20241004104944
FACILITY NAME:GREAT ADVENTURESFACILITY NUMBER:
455407064
ADMINISTRATOR:ROBERTS, PATRICIAFACILITY TYPE:
850
ADDRESS:2220 BALLS FERRY ROADTELEPHONE:
(530) 378-5720
CITY:ANDERSONSTATE: CAZIP CODE:
96007
CAPACITY:30CENSUS: 21DATE:
12/19/2024
UNANNOUNCEDTIME BEGAN:
08:44 AM
MET WITH:Patricia RobertsTIME COMPLETED:
09:50 AM
ALLEGATION(S):
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Facility staff handled children in a rough manner
Facility staff served meal without fruit
INVESTIGATION FINDINGS:
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On 12/19/24 at 8:44am, Licensing Program Analyst (LPA) Bianca Mendez and Kayla Danielson conducted an unannounced complaint inspection and met with licensee Patricia Roberts. It was alleged that facility staff handled children in a rough manner and facility staff served meal without fruit.
The licensee Patricia Roberts was interviewed on 10/8/24 at 9:09am denied no knowledge of the allegation and stated they have not witnessed any staff grabbing children in a rough manner. Licensee stated that they acknowledged that they do not always serve fruit and usually serve fruit or vegetables with lunch or snack.

LPA interviewed Witness (W1) on 10/7/24 and W1 stated that they witnessed staff involved in 2 separate incidents where they grabbed a child and threw them down.
W1 stated that that the food at the facility seems very minimal and the children were served breakfast and for breakfast they had French toast, milk and sausage and the seconds were a quarter size. W1 stated that they did not observe the children being served any fruit or vegetable with their meal, but they were given plenty of milk.

LPA interviewed Staff (S1-S3) on 10/8/24 and 12/9/24 3 of 3 stated no they have not witnessed staff grabbing children in a rough manner. 2 of 3 staff stated that they will redirect children when they are being difficult. 3 of 3 staff stated that children are served daily fruit.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/04/2024 and conducted by Evaluator Bianca Mendez
COMPLAINT CONTROL NUMBER: 13-CC-20241004104944

FACILITY NAME:GREAT ADVENTURESFACILITY NUMBER:
455407064
ADMINISTRATOR:ROBERTS, PATRICIAFACILITY TYPE:
850
ADDRESS:2220 BALLS FERRY ROADTELEPHONE:
(530) 378-5720
CITY:ANDERSONSTATE: CAZIP CODE:
96007
CAPACITY:30CENSUS: 21DATE:
12/19/2024
UNANNOUNCEDTIME BEGAN:
08:44 AM
MET WITH:Pattie RobertsTIME COMPLETED:
09:50 AM
ALLEGATION(S):
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Facility staff did not supervise children at all times
Facility operated out of ratio
Facility staff yelled at children
INVESTIGATION FINDINGS:
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On 12/19/24 at 8:46am, Licensing Program Analyst (LPA) Bianca Mendez and Kayla Danielson conducted an unannounced complaint inspection and met with licensee Patricia Roberts. It was alleged that facility staff did not supervise children at all times, facility operated out of ratio, facility staff yelled at children.

The licensee Patricia Roberts was interviewed on 10/8/24 at 9:09am and denied no knowledge of the allegation and stated that staff have direct supervision and children are never left alone unattended in the classroom. Director stated they have never been out of ratio at the facility, and everyone is teacher qualified. Director stated staff may be loud but are not yelling at the children.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 13-CC-20241004104944
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: GREAT ADVENTURES
FACILITY NUMBER: 455407064
VISIT DATE: 12/19/2024
NARRATIVE
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LPA interviewed witness (W1) on 10/7/24 and W1 stated that they staff do not supervise children, as the staff was within minimal sight. W1 stated that the facility was operating out of ratio was there was one staff supervising 15 children and the other staff was in the other room W1 stated that they witnessed that all staff yelled at the children when the children were inside the classroom and when they are also outside in the playground.

LPA interviewed Staff (S1-S3) on 10/8/24 and 12/9/24. 3 of 3 stated that staff supervise children at all times and there is staff constantly there with children. 3 of 3 staff stated no, the facility is not operating out of ratio and there is enough staff to support. 3 of 3 staff stated no, staff are not yelling at children. 2 of 3 staff stated they will raise their voices when children are outside.

LPA interviewed parents (P1-P7) on 11/6/24 and 11/20/24. 6 of 7 parents stated no they have never witnessed children left alone. 7 of 7 parents stated they have never witnessed the facility operating out of ratio. 7 of 7 parents stated they have not witnessed staff yelling at children.

During today’s inspection, the facility was toured. LPA observed 21 children in care.

Exit interview conducted and report was reviewed with the Director Patricia Roberts. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.


SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 13-CC-20241004104944
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: GREAT ADVENTURES
FACILITY NUMBER: 455407064
VISIT DATE: 12/19/2024
NARRATIVE
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LPA interviewed parents (P1-P7) on 11/6/24 and 11/20/24. 3 of 7 parents stated they had knowledge of staff handling children in a rough manner.

LPA interviewed children on 10/8/24. 5 of the 6 children were able to be interviewed. 3 of 5 children stated that a teacher had grabbed them by the arm.

LPA observed on 10/8/24 that children were not served fruit for breakfast and observed during lunch that children’s food portions did not meet licensing regulations.

During today’s inspection, the facility was toured and LPA observed 21 children in care.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Appeal rights were provided and exit interview conducted. The Notice of Site Visit must be posted for 30 days.

LPA Mendez informed Director that this report dated 12/19/24 documents one Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Mendez informed the Director to provide a copy of this licensing report dated 12/19/24 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the Director Patricia Roberts. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 13-CC-20241004104944
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: GREAT ADVENTURES
FACILITY NUMBER: 455407064
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/19/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/19/2024
Section Cited
CCR
101223(a)(3)
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To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule... This requirement was not met as evidenced by:
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Director will be having a meeting with staff and have staff sign an agreement that they acknowledge they understand personal rights of children.Director will have parents sign the LIC 9224 and submit copies to CCLD by 12/20/24
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Based on interviews the facility did not comply with the section above, staff handled children in a rough manner.
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Type B
12/19/2024
Section Cited
CCR
101227(a)(1)
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(a) In child care centers providing meals to children, the following shall apply:

(1) All food shall be safe and of the quality and in the quantity necessary to meet the needs of the children. Each meal shall include, at a minimum, the amount of food components as specified by Title 7, Code of Federal Regulations, Part 226.20, (Revised January 1, 1990) Requirements for Meals, for the age group served. All food shall be selected, stored, prepared and served in a safe and healthful manner.
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Licensee will submit an updated menu to CCLD indicating the correct food servings and meeting the food serving groups for children attending and submit plan of correction to CCLD by 12/30/24
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Based on observation and interviews the facility did not meet the requirements by not serving fruit and serving the correct portion sizes to children.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5