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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455407757
Report Date: 05/05/2022
Date Signed: 05/24/2022 09:01:13 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/08/2022 and conducted by Evaluator Jackie Helton
COMPLAINT CONTROL NUMBER: 13-CC-20220408144312
FACILITY NAME:BRIGHT FUTURES INFANT CENTER IIFACILITY NUMBER:
455407757
ADMINISTRATOR:O'NEAL, LISAFACILITY TYPE:
830
ADDRESS:3500 CHURN CREEK DRIVETELEPHONE:
(530) 524-2808
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:12CENSUS: DATE:
05/05/2022
UNANNOUNCEDTIME BEGAN:
11:35 AM
MET WITH:LIsa O'NealTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff did not ensure day care was free from pests
INVESTIGATION FINDINGS:
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On April 14, 2022 at 9:40 am, Licensing Program Manager (LPM) E. Virrueta and Licensing Program Analyst (LPA) J. Helton conducted an unannounced complaint inspection, and met with director Lisa O’Neal. It was alleged that staff did not keep facility free from pests, specifically that the facility still has fleas after receiving pest control services and children have been bit.
The director was interviewed on April 14, 2022 at 9:50 am and stated that the facility was aware of fleas a couple months ago and have taken measures to correct the issues. These steps include replacing flooring, vacuuming often, trimming bushes back, setting flea traps, adding granular treatment to deter cats from coming into the play yard, and adding additional flea pest control visits to the facility. Director stated that no fleas have been found in the traps and are questioning staff if any bites are found when changing diapers; staff are stating no bites have been seen.

Continued
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Jackie Helton
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20220408144312
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BRIGHT FUTURES INFANT CENTER II
FACILITY NUMBER: 455407757
VISIT DATE: 05/05/2022
NARRATIVE
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Four staff (S1 – S4) were interviewed on April 14, 2022. Staff stated that they have not seen any fleas in the last few months or bites on children. S2 stated there was fleas for a little while before carpet in the infant room was removed. She said pest control was coming at that time around once a week to rid the fleas. She said they communicated with parents about the issue and has not seen any since that time.
Six parents (P1-P6) were interviewed on 4/14/22, and five of them stated they have had no issues with fleas or flea bites. One parent stated their child could not attend for a couple days while they were treating the issue. Another parent stated they have seen a couple flea bites on their child, however, it could not be determined if the bites happened at home or at the daycare.
During the visit the facility was toured, child roster and pest control invoices were received and reviewed. LPM and LPA observed new flooring in the infant room, and did not visually see any pests. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.
A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the director, Lisa O’Neal.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Jackie Helton
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2