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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455407757
Report Date: 07/15/2025
Date Signed: 07/15/2025 03:38:21 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/17/2025 and conducted by Evaluator Noah Wheeler
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20250417100510
FACILITY NAME:BRIGHT FUTURES INFANT CENTER IIFACILITY NUMBER:
455407757
ADMINISTRATOR:O'NEAL, LISAFACILITY TYPE:
830
ADDRESS:3500 CHURN CREEK DRIVETELEPHONE:
(530) 524-2808
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:12CENSUS: 8DATE:
07/15/2025
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Lisa O'nealTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff does not provide adequate supervision resulting in day care child biting other day care children.
INVESTIGATION FINDINGS:
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On July 15, 2025 at 2:00 pm, Licensing Program Analyst (LPA) Noah Wheeler conducted an unannounced complaint inspection, and met with facility director Lisa O’Neal. It was alleged that; Staff does not provide adequate supervision resulting in day care child biting other day care children. The facility director was interviewed on 04/18/2025 at 10:20 AM, and stated she denied the allegation and that a UIR was submitted on Tuesday 4/15/25 about the incident regarding the biting situation. C1 is biting multiple times throughout the day and was sent home on 4/15/25 after the third bite. C1 has a history of biting. If a teacher turns their head for two seconds that child will bite another child. DIR has informed staff to shadow C1 to ensure that C1 does not bite other children and will send the C1 home if C1 has bitten three times in one day. Four of staff (S1-S4) were interviewed on 07/14/2025 and they all stated the biting policy and how they work with the children to mitigate the biting. Staff stated they shadow and redirect as much as possible. Four parents (P1-P4) were interviewed on 05/05/2025. Three parents agree with the allegation stating they don’t feel there is adequate supervision of the children and that their children come home with bite marks multiple times per week. One parent stated they have no issue with the facilities supervision and have never had any cause for concern.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Noah Wheeler
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20250417100510
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BRIGHT FUTURES INFANT CENTER II
FACILITY NUMBER: 455407757
VISIT DATE: 07/15/2025
NARRATIVE
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During today’s inspection, the facility was toured and LPA observed adequate supervision and care. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. Exit interview conducted and the report was reviewed with the facility representative Lisa O’neal. A notice of site visit was given and must remain posted for 30 days. Appeal rights were provided.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Noah Wheeler
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2