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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455407757
Report Date: 09/19/2025
Date Signed: 09/19/2025 10:18:56 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/29/2025 and conducted by Evaluator Nicolette Cunningham
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20250729110428
FACILITY NAME:BRIGHT FUTURES INFANT CENTER IIFACILITY NUMBER:
455407757
ADMINISTRATOR:O'NEAL, LISAFACILITY TYPE:
830
ADDRESS:3500 CHURN CREEK DRIVETELEPHONE:
(530) 524-2808
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:12CENSUS: 10DATE:
09/19/2025
UNANNOUNCEDTIME BEGAN:
09:25 AM
MET WITH:Lisa O'Neal TIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Staff are not providing adequate food service to infants in care
Staff not providing adequate water to infants in care
INVESTIGATION FINDINGS:
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On 9/19/25 at 9:25 a.m., Licensing Program Analyst (LPA) Nicolette Cunningham conducted an unannounced complaint inspection, and met with Director, Lisa O’Neal to deliver the findings of a complaint investigation completed by LPA Kiriko Lynch. It was alleged that staff are not providing adequate food service to infants in care and staff are not providing adequate water to infants in care, specifically that an infant was extremely hungry and thirsty after being picked up from the facility on several occasions.

The Director Lisa O’Neal was interviewed on 07/31/2025 at 10:05 a.m. and denied the allegations. The director stated that infants are fed as needed and per their needs and services plan, and that each infant has their own sippy cup and are provided with it by staff when they are thirsty. Three staff were interviewed on 09/15/2025 and 09/17/2025 and they denied the allegations. Staff stated they follow the regulatory guidelines for meals and beverages for children in care and provide set mealtimes, and provide beverages at every meal. Staff stated older infants have their own sippy cups, however, staff also stated the cups are kept in a bucket on top of a shelf and children do not have free access to water and must ask or point and staff will then give water to them.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 09/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 13-CC-20250729110428
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BRIGHT FUTURES INFANT CENTER II
FACILITY NUMBER: 455407757
VISIT DATE: 09/19/2025
NARRATIVE
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Three witnesses were interviewed on 09/17/2025 and two of the three witnesses corroborated the information provided by the complainant. Two witnesses stated they observed older infant children that were unusually hungry and/or thirsty at the time of pickup where they would either eat or drink a larger than normal amount of food/water for them at that time. One witness also stated their child was provided with their breast milk insufficiently warmed, so the child did not drink it on a regular basis.

On 07/31/2025 the facility was toured by LPA Erica Laird, and the LPA observed staff maintains a feeding chart for infants updated daily and a binder for infant needs and services plans. LPA also observed infant formula stored in the cupboard, and breast milk name-labeled and dated stored in the refrigerator. LPA also observed one staff feeding an infant at the time of the tour.

During the investigation, staff and witness interviews revealed that older infants are not provided free access to drinking water inside or outside, even during times of triple-digit temperatures, and at least three children displayed an unusual hunger or thirst at pickup time to the point they would eat/drink a larger than normal amount for them at the time of the day

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 09/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 13-CC-20250729110428
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BRIGHT FUTURES INFANT CENTER II
FACILITY NUMBER: 455407757
VISIT DATE: 09/19/2025
NARRATIVE
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LPA Cunningham informed Director O’Neal that this report dated 9/19/25 documents one Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care. Also, LPA Cunningham informed the director to provide a copy of this licensing report dated 9/19/25 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the Director, Lisa O’Neal. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 09/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 13-CC-20250729110428
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: BRIGHT FUTURES INFANT CENTER II
FACILITY NUMBER: 455407757
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/19/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/20/2025
Section Cited
CCR
101239.2(a)(1)
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Drinking water from a noncontaminating fixture or container shall be readily available both indoors and in the outdoor activity area…(1) Children shall be free to drink as they wish.
This requirement was not met as evidenced by:
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The Director will implement a system for staff to check in with infants to find out if they are thirsty. The Director will meet with the lead teacher to create a plan on how to ensure infants have access to sufficient water. The Director will e-mail LPA Lynch and provide details of the plan created.
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Based on interviews, the Licensee did not comply with the section cited above as it was observed older infant children were unusually hungry and/or thirsty at the time of pickup which poses an immediate health, safety or personal rights risk to children in care.
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Cups will be moved to a shelf where infants can reach their cup. Cups will be placed in a white bucket and moved outside when children are outside.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 09/19/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 13-CC-20250729110428
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: BRIGHT FUTURES INFANT CENTER II
FACILITY NUMBER: 455407757
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/19/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/30/2025
Section Cited
CCR
101227(a)
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All food shall be safe and of the quality and in the quantity necessary to meet the needs of the children.

This requirement was not met as evidenced by:
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Director will implement plan for lead infant teacher to check to see if children are hungry.

Director will provide a training and send meeting notes to LPA Lynch POC by 9/30/25.
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Based on interviews the Licensee did not comply with the section cited above as it was observed older infant children were unusually hungry and/or thirsty at the time of pickup which poses an immediate health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 09/19/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5