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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455407758
Report Date: 05/25/2023
Date Signed: 05/25/2023 04:46:17 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2023 and conducted by Evaluator Nicolette Cunningham
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20230206100518
FACILITY NAME:BRIGHT FUTURES CHILDRENS CENTER IIFACILITY NUMBER:
455407758
ADMINISTRATOR:O'NEAL, LISAFACILITY TYPE:
850
ADDRESS:3500 CHURN CREEK DRIVETELEPHONE:
(530) 221-6488
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:30CENSUS: 22DATE:
05/25/2023
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Lisa O'Neal, DirectorTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Facility staff handled child in a rough manner.
Facility staff did not assist child with toileting as needed.
Facility staff not providing visual supervision to children at all times.
INVESTIGATION FINDINGS:
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On May 25, 2023 at 9:00 am, Licensing Program Analyst (LPA) N. Cunningham conducted an unannounced complaint inspection, and met with Director, O’Neal. It was alleged that facility staff handled child in a rough manner, specifically, Staff 1 pulled Child 2 by the hoodie they were wearing which lifted the child off the ground. It was also alleged that facility staff did not assist Child 1 with toileting as needed which required the child to seek medical treatment. The third allegation is that facility staff did not provide visual supervision to children at all times; specifically, Staff 1 has been observed looking at their phone instead of supervising children.

The licensee was interviewed on 2/15/23 at 1:30pm and stated that due to a recent incident they made a few changes to the staff schedules. During the investigation (2/13/23 – 5/24/23) the licensee, director, five staff (Staff 1-3, 5 and 7), one parent (Adult 1), and one child (Child 1) were interviewed. Interviews revealed that two witnesses observed Staff 1 pull Child 1 by their hoodie which caused their feet to lift off the floor. Interviews also revealed that Staff 1 did not always assist children with toileting needs and Staff 1 often did not provide constant visual supervision because they were looking at their phone.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 05/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 13-CC-20230206100518
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BRIGHT FUTURES CHILDRENS CENTER II
FACILITY NUMBER: 455407758
VISIT DATE: 05/25/2023
NARRATIVE
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Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

LPA Cunningham informed director, O’Neal that this report dated 5/25/23 documents three Type A citations. Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.


Also, LPA Cunningham informed the director to provide a copy of this licensing report dated 5/25/23 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the director.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 05/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 13-CC-20230206100518
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: BRIGHT FUTURES CHILDRENS CENTER II
FACILITY NUMBER: 455407758
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/25/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type A
05/26/2023
Section Cited
CCR
101223(a)(4)
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The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature. Based on interviews, Staff 1 did not comply with the section cited above with two out of ten children which poses an immediate health, safety or personal rights risk to children in care.
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Director states Staff 1 is no longer working at the facility. The director has provided training on how to redirect children when needed. The director will send meeting notes from training.

nicolette.cunningham@dss.ca.gov
Request Denied
Type A
05/26/2023
Section Cited
CCR
101223(a)(2)
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To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidenced by: based on witness statements, Staff 1 did not comply with the section cited above, which poses an immediate health, safety, and personal rights risk to children in care.
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Director states Staff 1 is no longer working at the facility. The director has provided training on how to assist children with toileting. The director will send meeting notes from training.

nicolette.cunningham@dss.ca.gov
Request Denied
Type A
05/26/2023
Section Cited
CCR
101229(a)(1)
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The licensee shall provide care and supervision as necessary to meet the children's needs. No child(ren) shall be left without the supervision of a teacher at any time. Supervision shall include visual observation. This requirement was not met as evidenced by: Based on interviews, Staff 1 was observed focusing on their cell phone instead of visually supervising children.
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Director states Staff 1 is no longer working at the facility. The director will have staff watch supervision video on CCL website and send notes varifying. The director will send meeting notes from training.

nicolette.cunningham@dss.ca.gov
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 This poses an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 05/25/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2023 and conducted by Evaluator Nicolette Cunningham
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20230206100518

FACILITY NAME:BRIGHT FUTURES CHILDRENS CENTER IIFACILITY NUMBER:
455407758
ADMINISTRATOR:O'NEAL, LISAFACILITY TYPE:
850
ADDRESS:3500 CHURN CREEK DRIVETELEPHONE:
(530) 221-6488
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:30CENSUS: 22DATE:
05/25/2023
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Lisa O'Neal, DirectorTIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
4
5
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7
8
9
Child sustained injuries in care due to staff neglect.
Facility staff did not meet child's need for wearing a jacket outside.
INVESTIGATION FINDINGS:
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An unannounced complaint investigation inspection was made to the facility by Licensing Program Analyst (LPA), N. Cunningham. It has been alleged Child 1 sustained injuries in care due to staff neglect; specifically, a child fell and hit their head on a curb on the playground. It was also alleged that facility staff did not meet child’s need for wearing a jacket outside. The director was interviewed on 2/13/23 and 3/2/23 and stated they reported the incident the day the injury occurred. The licensee and director denied the allegations.

During the investigation (2/13/23 – 5/24/23) the licensee, director, five staff (Staff 1-3, 5 and 7), one parent (Adult 1), and one child (Child 1) were interviewed. Interviews did not corroborate the allegations. On 1/30/23, the director reported the injury as required and noted that Staff 5 and Staff 7 were supervising the children outside when Child 1 fell on the curb and hit their head. Interviews also reveal that staff do not require children to wear a jacket if the child does not want to.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. This report was reviewed and discussed with Director O’Neal. Appeal Rights were provided. A notice of site visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 05/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4